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October 28, 2022

Top 5 Telephony-Based Horror Movies

Here at FluentStream, we strive to be experts in all things communications. From cutting edge business VoIP to the historical intricacies of switchboard operation, we’re always on the up and up. Many of us are also avid horror movie fans.  […]
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September 19, 2022

How FluentStream Helps You Meet the New CMS Call Recording Requirements

If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in […]
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September 8, 2022

How to Prepare for the Upcoming CMS Call Recording Changes

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […]
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August 12, 2022

Telecommuting Technology: The Essential Toolkit for Remote Work

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […]
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May 26, 2022

Employee Spotlight: Amy Babcock

Here at FluentStream, we have one goal: Provide the best communications service and support possible for our customers. The goal may be simple, but boy howdy does it take continuous, passionate effort to pull off. That’s where our wonderful customer […]
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May 20, 2022

5 Important Statistics for Hybrid and Remote Workplaces

As the world settles into its new normal, many are surprised to see just how much the workplace landscape has changed. There was no migration back to the office. There was no massive cut to remote positions. The past few […]
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April 6, 2022

How an Auto Attendant Helps You Stop Robocalls

The phone rings.  *Gentle horror music creeps in*  You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very […]
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March 7, 2022

5 Tips to Scale Your Small Business in 2022

Scaling is a scary proposition for any small business.  On the one hand, it means you’re doing great! New customers are flooding in. Profits are on the rise. On the other hand, all that success means big changes are right […]
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January 27, 2022

Employee Spotlight: Brennan Link

Here at FluentStream, we have one goal: Provide the best communications service and support possible for our customers.The goal may be simple, but boy howdy does it take continuous, passionate effort to pull off. That’s where our wonderful development team […]
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