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April 30, 2021

The Complete Guide to Unified Communications as a Service

Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So […]
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April 28, 2021

Cold Transfers VS Warm Transfers: What’s the Difference?

If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a […]
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March 25, 2021

What to Look for in a Business VoIP Phone System

Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time.  The reasons why aren’t hard to pinpoint.  VoIP excels at providing […]
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March 25, 2021

How a VoIP Phone System Helps You Train Your Customer Service Team

No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […]
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March 25, 2021

How to Handle After Hours Calls to Your Business

It’s happened to all of us — the guilty moment you need help from a business, knowing full well they’re closed. So you call anyway, still holding onto a glimmer of hope that your problem can be solved…  “You have […]
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March 25, 2021

5 Cold Calling Trends To Keep You Competitive In 2021

Outbound sales, especially cold calling, is a constant arms race of tactics and technology.  As the saying goes, “to be the man, you gotta beat the man.” In this case, “the man” just happens to be every one of your […]
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February 12, 2021

Why Your Phone System Needs a Direct Integration with SalesForce

Salesforce is indisputably the #1 CRM on the market today. That’s not a paid promotion or anything, it’s just a simple fact. And a phone is just standard for any business. Whether your business makes or receives call, text or […]
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February 12, 2021

How ClicktoCall+ Makes You the First to Every Lead

We’ve all heard the story of the tortoise and the hare. It’s a fantastic fable that helps teach the virtues of patience and dedication. It’s also an utter and complete lie. At least when it comes to sales dialing. In […]
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February 12, 2021

8 Creative Ways to Get Your Sales Team’s Foot in the Door

Outbound sales can be grueling: Everyone is getting hammered with calls. Every niche is competitive. Every call requires you to differentiate yourself. Every conversation feels like it’s a greater challenge than ordering a regular coffee in a way Starbucks baristas […]
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