August 28, 2020

Employee Spotlight: Ian Rigby

Here at FluentStream, we live and breathe client success. From designing communications software simple enough for every user to providing award-winning onboarding and technical support 24/7, it’s at the center of everything we do. We’re proud of our culture and […]
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August 28, 2020

How a Modern Phone System Helps You Deal with Difficult Customers

Imagine you’re waiting to get picked up for a first date… They’re late. It’s hot. You’re already annoyed and sweating way too much. Your last conversation took a weird turn but you talked yourself into going anyway. And then they […]
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August 28, 2020

Different Types of Difficult Customers and How to Deal with Them

If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control. Some customers are […]
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August 28, 2020

10 Tactics for Dealing with Difficult Customers

It’s 6:45 pm on a Friday… Most of your team has packed up and left for the weekend… Jeff the new guy is the only support agent still in the office… Suddenly a call comes in… It’s one of your […]
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August 27, 2020

How To De-Escalate a Customer Complaint Call in 3 Simple Steps

If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) […]
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August 12, 2020

FluentStream Is The 1,203rd Fastest Growing Company In America!

We’re thrilled to announce that FluentStream was listed as #1203 on the Inc. 5000 Most Successful Companies in America! That’s our highest rank ever! While this is our third year in a row making the list (not that anyone’s counting), […]
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July 16, 2020

The Best Cordless Phones for Business for 2020

BEST CORDLESS PHONES FOR BUSINESS We’ve all had that moment where we just sat down in the breakroom to enjoy a freshly-toasted sandwich, or just got everyone together for a team meeting… and all of the sudden you hear the […]
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July 16, 2020

The Best Conference Phones for Your Business For 2020

As businesses adapt to hosting meetings and keeping in touch remotely, conference phones have become more important than ever. If you’re like us here at FluentStream, you have some employees working in your main office, others working from home, and […]
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July 16, 2020

The Best Phones for Businesses on a Budget For 2020

For small or growing businesses, buying new phones can be a big, even downright scary,  investment. There are so many models to choose from so many features and specifics to consider, that it’s easy to become overwhelmed. Clients have said […]
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