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July 20, 2021

Guide to Porting Landlines to a VoIP System

Porting your phone numbers from a landline provider to VoIP sounds like a complicated process. But fortunately for businesses both big and small, all it takes is a little prep work for Number Porting to be a breeze. The most […]
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June 28, 2021

How a VoIP Phone System Improves Your Marketing Strategy

A good marketing strategy is the cornerstone of any competitive or growing business. But with new technologies constantly disrupting industries, how can you know what marketing tools will be a good investment for years to come? VoIP (Voice Over Internet […]
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June 24, 2021

5 Ways to Scale Your Customer Support Team Without Sacrificing Quality

One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team […]
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May 20, 2021

Better Communications Reporting Can Help Every Business

Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, […]
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April 30, 2021

The Complete Guide to Unified Communications as a Service

Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So […]
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April 28, 2021

Cold Transfers VS Warm Transfers: What’s the Difference?

If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a […]
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March 25, 2021

What to Look for in a Business VoIP Phone System

Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time.  The reasons why aren’t hard to pinpoint.  VoIP excels at providing […]
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March 25, 2021

How a VoIP Phone System Helps You Train Your Customer Service Team

No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […]
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March 25, 2021

How to Handle After Hours Calls to Your Business

It’s happened to all of us — the guilty moment you need help from a business, knowing full well they’re closed. So you call anyway, still holding onto a glimmer of hope that your problem can be solved…  “You have […]
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