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The FluentStream Blog

August 3, 2016

FluentFun: Summer Festivities

From weekend hikes and happy hour to office ping pong tournaments and BBQing, July was just the beginning of summer festivities at FluentStream. This past weekend, some of the team hiked up Staunton State Park to check out Elk Falls. We […]
Read More
June 13, 2016

Nightmare On Elm Street: Office Edition

The Scene Ominous music plays. The camera pans through rows of cubicles in an abandoned office. Fluorescent lights flicker on and off. Suddenly, a woman comes running around the corner, clearly trying to get away from someone. Or something… The Chase The woman […]
Read More
May 6, 2016

Organically Increase Customer Loyalty One Call at a Time

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […]
Read More
Inboud Sales
April 18, 2016

Champagne Problems for your Sales Team

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […]
Read More
April 7, 2016

4 Technical Solutions for Accidental Contact Centers

Have you become an Accidental Contact Center? Ask yourself these questions: Has your team significantly grown to accommodate larger call volumes? Are you struggling to find enough time to manage and organize your team(s)? Is there a recent increase in errors […]
Read More
April 1, 2016

Feel Like Slacking Off?

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, […]
Read More
March 17, 2016

FluentStream is going Green… and Pink and Orange and Purple

Feeling festive? We are! And we love any excuse to provide our FluentFriends with a jazzed up version of the portal. Naturally, St. Patrick’s Day is no different. If you are celebrating the holiday, your heritage, or just think green is really […]
Read More
March 15, 2016

5 Alternatives To Your Awful Hold Music

We’ll be honest: your hold music is terrible. Don’t worry, it’s not (entirely) your fault. We’ve all come to expect the inevitably long hold times and the even more awful selection of hold music. Do not fear! There is something […]
Read More
August 3, 2016

FluentFun: Summer Festivities

From weekend hikes and happy hour to office ping pong tournaments and BBQing, July was just the beginning of summer festivities at FluentStream. This past weekend, some of the team hiked up Staunton State Park to check out Elk Falls. We […]
Read More
June 13, 2016

Nightmare On Elm Street: Office Edition

The Scene Ominous music plays. The camera pans through rows of cubicles in an abandoned office. Fluorescent lights flicker on and off. Suddenly, a woman comes running around the corner, clearly trying to get away from someone. Or something… The Chase The woman […]
Read More
May 6, 2016

Organically Increase Customer Loyalty One Call at a Time

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […]
Read More
Inboud Sales
April 18, 2016

Champagne Problems for your Sales Team

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […]
Read More
April 7, 2016

4 Technical Solutions for Accidental Contact Centers

Have you become an Accidental Contact Center? Ask yourself these questions: Has your team significantly grown to accommodate larger call volumes? Are you struggling to find enough time to manage and organize your team(s)? Is there a recent increase in errors […]
Read More
April 1, 2016

Feel Like Slacking Off?

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, […]
Read More
March 17, 2016

FluentStream is going Green… and Pink and Orange and Purple

Feeling festive? We are! And we love any excuse to provide our FluentFriends with a jazzed up version of the portal. Naturally, St. Patrick’s Day is no different. If you are celebrating the holiday, your heritage, or just think green is really […]
Read More
March 15, 2016

5 Alternatives To Your Awful Hold Music

We’ll be honest: your hold music is terrible. Don’t worry, it’s not (entirely) your fault. We’ve all come to expect the inevitably long hold times and the even more awful selection of hold music. Do not fear! There is something […]
Read More