COMMUNICATIONS HEALTH CHECKER

Before we get started, we need to ask a few questions about your business to make sure your score is as accurate as possible.

1. What industry best describes what your company does?Please select your answerAccounting and TaxAgriculture, Forestry, Fishing and HuntingAutomotiveBanking and InsuranceChild Care and Social ServicesConstructionDoctors, Dentists, Health PractitionerseCommerceEducationEntertainment, Sports, RecreationGovernment, Public AdministrationHospitals, Ambulances, LabsHotels, Casinos, AcccomodationsHVAC, Plumbing, Electrical, Trade ContractorsJanitorial, Landscaping, Waste ServicesLaw Firms and Legal ServicesManufacturing, Wholesale, PrintingNon-Profit, Associations, ReligionOil, Gas, Utilities, MiningOther Business ServiceReal EstateRestaurants, BarsRetail, Gas and GroceryRetirement and Nursing HomesSoftware, Media and TelecomTrucking, Transportation, WarehousingVeterinarians

2. How many people does your company employ?Please select your answer0 - 45 - 2425 - 4950 - 99100+

3. What is your company's primary form of communication with clients or customers?

4. Which state is your company based in?Please select your answerAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWashington DCWest VirginiaWisconsinWyoming

COMMUNICATIONS HEALTH CHECKER

5. Can you reliably make and receive phone calls?

6. Do you have the ability to receive texts from customers?

7. Can you text back and forth with customers?

8. Can you receive digital faxes?

9. How long does it take to make changes to your phone system?

COMMUNICATIONS HEALTH CHECKER

10. On a scale of 1-10, how would you rate the quality of most calls?Choose 1 if your call quality is usually very poor. Choose 10 if you have never, ever, ever had a problem with call quality. Please select your answer12345678910

11. Do callers complain about the voice quality of your calls?

12. How often do you experience dropped calls?

COMMUNICATIONS HEALTH CHECKER

13. How often do callers get sent to voicemail because no one is available to take their call?

14. Do you have pre-recorded menus to help direct callers?

15. Can you set up multiple phones to ring at once?

16. Can you place callers in a queue to wait in for a specific employee or department without being sent to voicemail?

17. Can callers transfer themselves to employees directly by inputting their name or extension?

18. How long is your average hold time?

COMMUNICATIONS HEALTH CHECKER

19. Can employees plug in their work desk phone at home and receive calls as if they were in the office?

20. Can employees make calls from their work extension on their personal cell phones?

21. Can the office administrator see who is on the phone, who is available to take a call and who is on a break?

22. How do employees check their voicemail outside the office?