Features | Automatic Queue Callback
Features | 3-Way Calling
Automatic Queue Callback
Allows a caller to receive an automatic callback as soon as a queue agent is available.
How Automatic Queue Callback Helps Your Business
Automatic Queue Callback offers your callers on hold the option to escape the queue, keeping their place 100% guaranteed while they wait for the next available agent. This is a great option for contact centers that experience high call volume or anyone who wants every caller to feel like a VIP. Plus, your agents will never have to worry about missing a callback request or replying later than expected, improving the call experience on both ends.