Features | Escape From Queue

Features | Escape From Queue

Escape From Queue

Callers can be removed from call queues and re-routed to an alternate option within your system.

  • Reroute options include voicemail, operator and others
  • Managed via My FluentCloud Web Portal

How Escape From Queue Helps Your Business

When you are running your own business, you know every customer counts. With Escape From Queue, you provide the caller with an option to contact you on an alternate line. By directing callers to a voicemail or operator, you never have to worry about missing customer correspondence when wait times are high. Additionally, Escape From Queue allows your call center to effectively manage a large volume of calls without losing any information.