Features | FluentCloud Live Notes
Features | Advanced Conference Bridge
FluentCloud Live Notes
FluentCloud Live Notes sends conversation notes between agents when the call is transferred.
How FluentCloud Live Notes Helps Your Business
FluentCloud Live Notes makes it easy to send extra information about the conversation to the agent the call is being transferred to. This feature is part of ClickToCall. Imagine you’re in support, you get a call and it turns out they will have to be transferred to a higher tier. With Live Notes you can add any relevant information about your caller and send it along with the call transfer to you colleague. What if you’re in sales and you get a customer with needs better suited to another team member? Just type in the callers information in Live Notes and transfer the call to your colleague. Simple as that.
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