Features | Interaction Detail Record

Features | Call Detail Records

Interaction Detail Record

Powerful new reporting tool for administrators to analyze their client interactions


    • Monitor the call, chat, and ticket histories for every client from one dashboard
    • Search by time, date, account, disposition, or interaction type
    • Export your reports to Excel, PDF, or CSV

    How Interaction Detail Record (IDR) Helps Your Business

    Track client interactions across all channels so you can analyze your relationships over time.

    Increase team accountability with accurate, in-depth information for comparison and training.

    Filter your reports by specific area codes, accounts, or interaction types to determine if certain demographics are experiencing more issues than others. 


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