Features | Skills-Based Routing

Features | Call History

Skills-Based Routing

Assign skills to agents and automatically route calls based on skill tags.

  • Managed in the My FluentCloud Web Portal
  • Can configure skills to meet your unique operation

How Skills-Based Routing Helps Your Business

Skills-Based Routing automatically routes inbound calls to the best fit team member, assuring your callers receive the best customer service every time. Administrators add skill tags to agents based on experience, knowledge, and more.