Features | Static Agent

Features | Static Agent

Static Agent

Have agents assigned to specific queues so that they remain active in the queue at all times.

  • Eliminate the need to log in/out of the queue
  • Option to use Dynamic Agents too

How Static Agents Help Your Business

When your office has a fixed staff, as opposed to shift work, having the option for a Static Agent makes the most sense. Static Agents are a part of a queue instead of logging in and logging out of the queue. With Static Agent, your phone will always ring, whether or not you are at your desk.