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Business Development Manager – Migrations (internal applicants only)

About you:
  • You are detail-oriented and organized, ready for whatever comes your way
  • You see opportunity in obstacles
  • You thrive in uncertainty and change
  • You are resilient and love a good challenge
  • You speak up when you see areas for improvement
  • You are reliable: when you say you’ll do something, you get it done
  • You don’t wait to be told what to do, you take the initiative and see it through
  • You cultivate relationships built on trust and accountability
Responsibilities:
  • Jump all over opportunities to grab a client’s attention to migrate their account
  • Design and execute an engagement campaign comprised of professional and succinct emails to capture the attention of acquired clients eligible for migration
  • Lead professional and engaging introductory calls with acquired clients, introducing them to the migration process and establishing clear expectations and milestones
  • Accurately articulate migration process to client while uncovering key pain points and opportunities for client buy-in
  • Identify, communicate, and present solutions for migration blockers if discovered
  • Collaborate with Program Manager, Provisioning Manager, and Program Coordinators to prepare and schedule the client’s migration
  • Answer client questions and lead training sessions either before or after their migration to FluentStream as needed 
  • Diligently update SalesForce to stay current on opportunities and follow ups
  • Rapidly develop strong relationships with key decision makers, influencers and partners
  • Explain complex technology and process in easily understood terms
  • Quickly move the client’s project through the entire migration cycle by communicating effectively with clients and internal stakeholders
  • Effectively facilitate the hand-off to the Provisioning Manager ensuring a successful implementation on FluentStream
Qualifications:
  • Detail oriented with excellent planning, problem-solving and organizational skills
  • Team player who will collaborate across the organization to ensure client satisfaction and retention 
  • SaaS company experience a plus 
  • Confidence in operating various software systems including SalesForce 
  • A high degree of attention to detail and trustworthiness, with an ability to discover and remedy discrepancies 
  • A sense of camaraderie and an ability to thrive in a team environment 
  • Excellent interpersonal, and organizational skills
  • Fearless communication skills
  • Track record of objection-handling; ability to turn “nos” into “yeses”
  • Courage to challenge the status quo when logic and reason require it
  • Highly adaptable and flexible mindset because things change FAST around here
  • Lots of intellectual horsepower to become a guide on the nuances of business communication technology in a matter of weeks, and the curiosity to keep learning about all its intricacies for years to come

Compensation:  $42,000 – $52,000 per year

We offer:

  • Company equity program
  • Health, Dental, Vision and Life Insurance
  • Unlimited PTO policy
  • Paid Family Leave
  • 401k plan
  • Professional Development / Education Reimbursement
  • Employee Assistance Plan
  • Pet Insurance

About Us: FluentStream is one of Colorado’s fastest growing companies according to Inc. 5000 and we are one of 2021’s Best Places to Work according to BuiltIn Colorado. We are a fun, fast-paced and innovative communication software company.  Our mission is to automate and simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications.  We are a 100% remote-based company with employees all over the United States.

Open Roles: Client Experience
Role Type: Full Time
Role Location: Remote

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