Client Support Representative

As a member of the Client Experience team, you’ll be on the front lines of all of our client communication. We pride ourselves in our “client happy at all costs” end-to-end experience for every single one of our users. This is not a volume-driven, metrics crazy call center.

Responsibilities will include:

Inbound phone support
Email support
Chat support
Active involvement in ongoing training
Communication and escalations with 3rd party vendors

A qualified candidate will be someone looking to use or learn coding and other technical skills in a fast-paced business environment and is ready to grow under the leadership and guidance of innovative industry experts.

Who we’re looking for:
Great Attitude
Willingness to learn coding and other computer programming skills
Enjoys working with people in person and over the phone
Passion for client service
Comfort with a fast-paced environment
Comfortable with technology and interest in learning our software
High-school degree or GED required
Non-traditional backgrounds and first-timers are welcome to apply

Work schedule: Full time, Monday-Friday (no weekends)

Benefits:

  • Rapid Advancement Opportunities in position and pay
  • Health, Dental, and Vision Insurance
  • Participate in ownership of the company
  • Tuition Reimbursement
  • PTO
  • Paid family leave
  • 401k

Pay Rate: $14 per hour while training, increases to $15 upon completion of training

Job Type: Full-time

FluentStream is one of Denver’s fastest growing technologies companies and most-fun places to work! We don’t conform to the rest of the ideology of what an office should be (NO cubicles, micro-managing, suit-and-tie, etc.). We have a kegerator of course, we are dog friendly, have a fancy espresso machine and a work hard/play hard mentality.

Our mission is to simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications. Located in the Ballpark/Rino neighborhood, this is a unique chance to join an awesome hyper-growth company with plenty of opportunity for career growth.

Open Roles: Client Experience
Role Type: Full Time

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