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Director of Marketing and Communications

Reporting to the CEO and a member of the leadership team, this role will have ownership of FluentStream’s Marketing function, which supports a variety of different business objectives including the acquisition, engagement and satisfaction of our clients and employees. 

Key Responsibilities:

  • Design and execute marketing strategies to support our objectives and long-term growth
  • Implement repeatable communications process that can scale efficiently
  • Oversee the creation and maintenance of internal and external content including the website, blogs, newsletters, sales collateral, videos, product marketing materials, etc.
  • Define, develop, and execute customer-focused demand generation programs aimed at growing lifetime value of our customers and driving pipeline
  • Design and execute impactful omnichannel marketing campaigns
  • Deliver new methods and ideas to improve customer experience and retention
  • Develop thoughtful communications programming to drive engagement and product adoption at key moments throughout the customer and user lifecycle
  • Develop and execute our branding strategy; identify creative opportunities to efficiently improve our branding and brand awareness
  • Create and deliver effective executive and board presentations
  • Coordinate and ensure the success of company events
Qualifications:
  • 8+ years experience as a leader or key contributor in marketing and communications 
  • Demonstrated ability to lead and manage teams to achieve strategic company objectives
  • Creative, organized and a self-motivator that is passionate about what they do
  • Excellent verbal and written communication skills
  • SaaS experience, preferably in business or unified communications (UCasS)
  • Experience with common marketing tools such as Salesforce.com and HubSpot
  • Experience managing strategic cross-functional projects and change processes
Compensation Range: 

$125,000 to $185,000 per year plus equity

Location:  This role can be located anywhere in the United States. We are a fully-remote organization, with employees distributed throughout the country. 

Company Benefits:
  • Company equity program
  • Monthly stipend to facilitate a comfortable remote work environment
  • Medical, dental, life and vision insurance
  • Unlimited paid time off
  • Paid family leave
  • 401k plan
  • Reimbursement for education and professional development
  • Employee assistance program
  • Pet insurance

FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform.  Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 80+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S.

Open Roles: Marketing
Role Type: Full Time
Role Location: Remote

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