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Head of People Operations

About the Position: We are looking for a seasoned, innovative, People Operations Professional, ready to join our fast-paced Company. Besides the necessary People Operations responsibilities, skills, and experience, we are seeking someone who is passionate about our vision of a diverse, empowered workforce operating in a permanently virtual manner.

The ideal candidate will exhibit professionalism and trustworthiness in handling all People Operations functions.  They should have excellent communication and negotiation skills, as well as the ability to work independently and with a variety of personalities.  They will need to balance maintaining trustful relationships and provide strategic counsel to Company leadership. 

The ideal candidate will be excited about an opportunity to collaborate in a growing and evolving position and organization. This position will be a remote, work from home position and can be located anywhere within the United States.

Responsibilities
  • Developing and implementing a company’s People Operations policies and programs including compliance with legal regulations
  • Overseeing all People Operations functions and staff
  • Develop and facilitate an onboarding and continuous learning management program for the entire company
  • Represent the “voice of the employee” in business decisions and management discussions
  • Curating and enhancing a virtual/remote workforce culture, including virtual and physical employee events
  • Developing, monitoring and implementing the Company’s people management strategy
  • Implementing career development, mentoring and training programs
  • Managing a People Operations department’s annual budget
  • Defining and prioritizing the organization’s mission and values in talent recruitment
  • Reporting on the performance and progress of the People Operations department to senior stakeholders, including analytics on talent pipeline, turnover, attendance, etc.
  • Directing people change management and organizational development
  • Upholding company values in daily interactions with fellow Streamers and business partnerships
  • Managing the Company’s performance and human resources IT systems
  • Designing and procuring a competitive employee benefits portfolio with available resources
  • Other projects as needed 
What you’ll need to have
  • 7+ years of experience in People Operations roles 
  • People Operations Certification (i.e., SHRM-CP, SHRM-SCP, PHR, SPHR, etc.) preferred
  • Excellent verbal and written communication skills
  • Excellent interpersonal and conflict resolution skills
  • Excellent organizational skills and the ability to multitask
  • Experience managing and developing a company culture for  a distributed workforce
  • Ability to work through ambiguous situations to determine alternative solutions
  • A sense of camaraderie and an ability to thrive in a team environment 
  • Ability to listen to the needs of others
  • Thorough knowledge of employment-related laws and regulations
  • Knowledge of and experience with varied People Operations information systems
  • Ability to work well with various stakeholder groups
Compensation

$95,000 – $150,000 per year plus equity

Benefits
  • Medical, Dental, Life and Vision Insurance
  • Unlimited PTO policy
  • Paid Family Leave
  • 401k plan
  • Professional Development Reimbursement
  • Monthly Remote Work Stipend
  • Employee Assistance Program
  • Short-term disability insurance
  • Pet insurance 

FluentStream is a unified communications as-a-service (UCaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform. Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 80+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S.

Open Roles: Administration
Role Type: Full Time
Role Location: Remote

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