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Senior Integrations Program Manager

FluentStream is seeking a Senior Integrations Program Manager to support our strategic growth initiatives by successfully integrating new businesses into FluentStream’s operations.

About you:

  • Detail-oriented and organized, ready for whatever comes your way
  • Ability to see opportunities within obstacles
  • Embrace uncertainty and change
  • Resilient and love a good challenge
  • Comfortable speaking up when you see areas for improvement
  • Reliable: when you say you’ll do something, you get it done
  • Willing to take action and lead initiatives
  • Easily cultivate relationships built on trust and accountability

Responsibilities:

  • Develop and own the Service Delivery Integration playbook to guide each function through integration, planning, and execution
  • Work closely during the diligence process with Corporate Development department to build comprehensive integration plans, drive alignment on those plans, and ensure pre-transaction closing preparedness
  • Provide leadership within organization through M&A due diligence, integration planning and execution, and project management of strategic initiatives
  • Drive due diligence through integration success, minimize execution risks, and drive efficiencies while also finding opportunities to improve and scale the current model
  • Work cross-functionally with executives, functional leaders, and their teams to ensure overall integration preparedness, resourcing, and alignment
  • Lead all facets of integration including day-to-day project management, execution through cross-functional teams, communication to various stakeholders (including executives and Board of Directors), and serving as a guide/resource for acquired teams and leaders. 
  • Own integration scorecards, milestones, and metrics reporting; track and own short- and long-term progress toward goal objectives
  • Identify & solve sophisticated cross-functional challenges related to integration, including employee leveling and org design, onboarding, total rewards & systems integration
  • Support & enable quality control and continuous improvement to the program by identifying ways to improve the employee or customer experience.
  • Strategize, plan, and execute key achievements and activities across functions, monitor inter-dependencies, mitigate program risks, and execute communication plans
  • Set the pace of the integration while considering cost, quality, and level of disruption to the business with a focus on employee, partner and customer satisfaction
  • Perform due diligence and compose reports on target companies, identifying and summarizing key findings, issues and risks for leadership assessment
  • Manage reporting and resolution of issues, risks, and dependencies; proactively identify gaps, suggest mitigants, and take action to complete open items

Preferred Qualifications:

  • 5+ years of work experience, preferably in cross-functional M&A program or project management roles, management consulting, or business operations 
  • Baseline familiarity with integration requirements across a range of functions from HR, recruiting, finance, and legal to operational and technical functions like onboarding, customer support, product delivery and engineering
  • Demonstrated ability to lead the planning and execution of complex projects requiring coordination of work across multiple stakeholders, negotiations and problem resolutions. Willingness to directly project manage integrations. 
  • Proven success working on large initiatives from framing the problem, conducting analyses, building the operating framework, and driving execution through to success
  • Inquisitive self-starter, tolerant of ambiguity who enjoys working in a fast-paced and collaborative environment; good work ethic and sense of accountability
  • Excellent communication skills to work with senior leaders across various geographies and functions; comfortable in business and technical discussions
  • Team player with strong ability to forge relationships and collaborate remotely across the organization
  • Proven ability to excel in a fast-paced environment with minimal guidance
  • Excellent strategic, analytical, communication, interpersonal and problem-solving skills, with ability to operate cross-functionally at all organization levels, bias for action.
  • Mission-driven, enthusiastic to learn and grow; team-oriented with a positive, can-do attitude. 
  • Ability to build and manage relationships with founders and acquired teams. Demonstrated ability to dig into the details and work collaboratively with stakeholders across departments and levels
  • Experience working with tools including GSuite, Smartsheet, Slack and Salesforce
  • Previous M&A project management and/or UCaaS experience

Compensation Range: $95,000 – $160,000

Role Type: Full Time
Role Location: Remote

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