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Tier 2 Client Support Representative

FluentStream is one of Denver’s fastest growing technology companies and most-fun places to work! 

Our mission is to simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications. This is a unique chance to join an awesome hyper-growth company with plenty of opportunity for career growth.  Our company is 100% remote based with employees located all across the United States.

As a member of the Client Experience team, you’ll be on the front lines of all of our client communications. We pride ourselves in our “client happy at all costs” end-to-end experience for every single one of our users. This is not a volume-driven, metrics crazy call center.  This is a remote, work from home position.

Responsibilities will include:

  • Inbound phone support
  • Email support
  • Chat support
  • Helpdesk technical support
  • Active involvement in ongoing training
  • Communication and escalations with 3rd party vendors

A qualified candidate will be someone looking to use or learn technical skills in a fast-paced business environment and is ready to grow under the leadership and guidance of innovative industry experts.

Who we’re looking for:

  • Min 2 years experience in a technical support role
  • SaaS and/or telecommunication support experience preferred.
  • Great Attitude
  • Willingness to learn Linux Command Line based tools and Networking troubleshooting
  • Enjoys working with people in person and over the phone
  • Passion for client service
  • Comfort with a fast-paced environment
  • Comfortable with technology and interest in learning our software
  • High-school degree or GED required
  • Non-traditional backgrounds and first-timers are welcome to apply
  • Able to work either Monday-Friday or Tuesday-Saturday 8 hour shifts, 5 days per week.

Benefits:

  • Rapid Advancement Opportunities in position and pay
  • Health, Dental, Life and Vision Insurance
  • Participate in ownership of the company
  • Tuition Reimbursement
  • PTO
  • Paid family leave
  • 401k
  • Pet Insurance
  • Monthly Remote Work Stipend

Pay is $19.50 per hour.

Open Roles: Client Experience
Role Type: Full Time
Role Location: Remote

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