Post-Call Survey

Gather customer feedback and identify training opportunities using automated voice survey technology.



Post Call Survey

Gather customer feedback and identify training opportunities using automated voice survey technology.

What is Post-Call Survey?

Post-Call Survey is an automated client satisfaction survey that takes place at the end of every call into your support queue. Survey questions can be customized to match the specific feedback you’re looking for along with other features such as optional audio reviews and automated notifications based on score results.

What is Post-Call Survey?

Post-Call Survey is an automated client satisfaction survey that takes place at the end of every call into your support queue. Survey questions can be customized to match the specific feedback you’re looking for along with other features such as optional audio reviews and automated notifications based on score results.

Image
How Post-Call Survey Benefits Your Support Team
  • Real-time feedback from your clients

    Every time your team finishes a support call, the customer will be invited to participate in a quick 10 second survey that allows them to rate their interaction while it’s still fresh. This also lets you know if your customer support is meeting expectations and if there are any areas it can be improved.

  • Automatic Alerts

    Send instant notifications when a survey score is lower than your desired threshold. With Automatic Alerts, you’ll instantly know which customers need immediate attention and which agents need additional training.

  • Add an optional audio review

    In addition to giving a numerical score at the end of their call, adding an audio review option gives your customers the power to describe their support interaction in their own words.

Image

How Post-Call Survey Benefits
Your Support Team

  • Real-time feedback from your clients

    Every time your team finishes a support call, the client will be invited to participate in a quick 10 second survey. This allows them to rate their interaction while it’s still fresh and let you know if your support is meeting expectations.

  • Automatic Alerts

    Send instant notifications to management if a survey score is lower than your desired threshold so they can either contact the client right away or review the call for training opportunities.

  • Add an optional audio review

    On top of a numerical value, give your clients the power to describe their support interaction in their own words. This gives you a chance to hear their tone gain unique insight into why they chose a survey score.

PRO TIP

Activate Automatic Call Recording for your account so you can quickly review any calls flagged by Post-Call Survey and then either high five employees who did great, or highlight areas of improvement for employees who received a low score.

PRO TIP

Activate Automatic Call Recording for your account so you can quickly review any calls flagged by Post-Call Survey and then either high five employees who did great, or highlight areas of improvement for employees who received a low score.

Image
Post-Call Survey is a great tool for Improving Client Satisfaction Scores

Don’t wait for a bad review to show up on Google or Yelp. Post-Call Surveys let you stay on top of how your clients really feel about your support so you can address issues and improve satisfaction scores.

Post-Call Survey questions can be configured to match what's important to your business, ensuring answers are always useful and constructive. You can even set up your system to have different surveys for different departments.

Image
Improve Client Satisfaction Scores

Don’t wait for a bad review to show up on Google or Yelp. Post-Call Surveys let you stay on top of how your clients really feel about your support so you can address issues and improve satisfaction scores.

Post-Call Survey questions can be configured to match what's important to your business, ensuring answers are always useful and constructive. You can even set up your system to have different surveys for different departments.

How Do I add post-call survey to my account?

If you already have FluentStream service, dial *711 from your phone, call 303-GO-CLOUD or initiate a chat with one of our Communication Experts.

If you don’t have FluentStream yet, but want to learn more about Post-Call Survey, fill out the form below and someone will call you back during regular business hours.

How Do I add post-call survey to my account?

If you already have FluentStream service, dial *711 from your phone, call 303-GO-CLOUD or initiate a chat with one of our Communication Experts.

If you don’t have FluentStream yet, but want to learn more about Post-Call Survey, fill out the form below and someone will call you back during regular business hours.

ARE YOU LISTENING TO YOUR CLIENTS?
MAKE FEEDBACK EASY WITH POST-CALL SURVEY.

ARE YOU LISTENING TO YOUR CLIENTS?
MAKE FEEDBACK EASY WITH POST-CALL SURVEY.