Post Call Survey

Get immediate feedback and identify training opportunities for your agents using automated voice survey technology.



Get immediate feedback and identify training opportunities for your agents using automated voice survey technology.

Post Call Survey

How Post Call Survey Benefits Your Support Team

How Post Call Survey Benefits Your Support Team

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  • Real-time feedback from your clients

    Every time your team finishes a support call, the client will be invited to participate in a quick 10 second survey. This allows them to rate their interaction while it’s still fresh and let you know if your support is meeting expectations.

  • Automatic Alerts

    Send instant notifications to management if a survey score is lower than your desired threshold so they can either contact the client right away or review the call for training opportunities.

  • Add an optional audio review

    On top of a numerical value, give your clients the power to describe their support interaction in their own words. This gives you a chance to hear their tone gain unique insight into why they chose a survey score.

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  • Real-time feedback from your clients

    Every time your team finishes a support call, the client will be invited to participate in a quick 10 second survey. This allows them to rate their interaction while it’s still fresh and let you know if your support is meeting expectations.

  • Automatic Alerts

    Send instant notifications to management if a survey score is lower than your desired threshold so they can either contact the client right away or review the call for training opportunities.

  • Add an optional audio review

    On top of a numerical value, give your clients the power to describe their support interaction in their own words. This gives you a chance to hear their tone gain unique insight into why they chose a survey score.

PRO TIP

Activate Automatic Call Recording for your account so you can quickly review any calls flagged by Post-Call Survey and then either high five employees who did great, or highlight areas of improvement for employees who received a low score.

PRO TIP

Activate Automatic Call Recording for your account so you can quickly review any calls flagged by Post-Call Survey and then either high five employees who did great, or highlight areas of improvement for employees who received a low score.

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Improve Client Satisfaction Scores

Don’t wait for a bad review to show up on Google or Yelp. Post-Call Surveys let you stay on top of how your clients really feel about your support so you can address issues and improve satisfaction scores.

Post-Call Survey questions can be configured to match what's important to your business, ensuring answers are always useful and constructive. You can even set up your system to have different surveys for different departments.

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Improve Client Satisfaction Scores

Don’t wait for a bad review to show up on Google or Yelp. Post-Call Surveys let you stay on top of how your clients really feel about your support so you can address issues and improve satisfaction scores.

Post-Call Survey questions can be configured to match what's important to your business, ensuring answers are always useful and constructive. You can even set up your system to have different surveys for different departments.

DOES YOUR PHONE SYSTEM
MAKE LIFE EASIER FOR YOU AND YOUR CLIENTS?
OURS WILL.

DOES YOUR PHONE SYSTEM
MAKE LIFE EASIER FOR YOU AND YOUR CLIENTS?
OURS WILL.