Solutions for Contact Centers

With your agents constantly handling client calls, chats, and tickets, you need a smooth-running machine. FluentStream ensures the best agent productivity and client satisfaction by decreasing hold times and ensuring a first call resolution every time.

Talk with a Contact Center Specialist

Communication Features Designed for your Contact Center

Take more calls, manage higher ticket volumes, and safeguard your client satisfaction score.

  • Routing / Queues

  • Dynamic Agents

  • Listen, Whisper, Barge

  • Call Recording

live manager - Great for any Contact Center
  • Skills-based Routing

  • Call Detail Reports

  • Customer Call Back

  • Live Agent Manager

Data Encryption and Security for Contact Centers

Ensure regulatory compliance for all communications.

  • End to end military-grade encryption across all comunication channels

  • Safely record calls for guaranteed playback

  • Automated alarms and notifications, triggered by service level violations

Boost Client Satisfaction Scores with Post-Call Surveys

How FluentStream Benefits your Contact Center

Client Satisfaction.
Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.

Agent Productivity.
Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.

Company Benefits.
 Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.

Make a Measurable Impact on Your Contact Center Metrics

We get that your Contact Center is the lifeblood of your organization. With a cloud-hosted solution in your contact center, your whole company sees the benefits.

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Improvement in First Call Resolution
Increase in Agent Productivity
Decrease in Hold Times
Increase in Customer Satisfaction
Overall Contact Center Efficiency

We work the way you already work.

Equip your agents to better serve your clients with integrations to the at-work and ticketing software they already use.

Salesforce Integration
Freshdesk Integration
Zendesk Integration
Google Apps For Work

Get Started with a VoIP solution for your Call Center

FluentStream business VoIP service is a powerful tool to add to your support workflows.

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