Complete Contact Center
VoIP for Contact Centers
With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time.
Pricing Starting at $45 per user/per month
Communication Features Designed for your Contact Center
Take more calls, manage higher ticket volumes, and safeguard your customer satisfaction score.
Routing / Queues
Listen, Whisper, Barge
Call Detail Reports
Customer Call Back
Live Agent Manager
Data Encryption and Security for Contact Centers
Ensure regulatory compliance for all communications.
End to end military-grade encryption across all comunication channels
Safely recorded calls for ensured playback
Automated alarms and notifications, triggered by service level violations
Boost Customer Satisfaction Scores with Post-Call Surveys
How FluentStream Benefits your Contact Center
Customers will appreciate reduce hold times and increased first call resolution. Which will increase your NPS & CSAT scores.
Better tools for success like call escalation, customer callbacks and detailed reports help your agents better support your clients.
Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.
“Fluentstream has been an answer to our prayers. How you got such a broad range of functionality in such a compact and well designed system is beyond me. We love the quality of the service for our call center. The report package gives a good presentation of the essential stats we need to run the operation.”
John Ross, Concierge Contact Center
Make a Measurable Impact on Your Contact Center Metrics
We get that your Contact Center is the life blood of your organization. With a VoIP solution in your contact center your whole company see the benefits.
Improvement in First Call Resolution
Increase in Agent Productivity
Decrease in Hold Times
Increase in Customer Satisfaction
Overall Contact Center Efficiency
We work the way your agents already work.
Equip your agents to better serve your customers with integrations to the at-work and ticketing software they already use.
Get Started with a VoIP solution for your Contact Center
FluentStream business VoIP service is a powerful tool to add to your support workflows.