VoIP for Contact Centers

With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time.

Chat with a Contact Center Solution Specialist

Pricing Starting at $45 per user/per month

Communication Features Designed for your Contact Center

Take more calls, manage higher ticket volumes, and safeguard your customer satisfaction score.

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    Routing / Queues

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    Dynamic Agents

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    Listen, Whisper, Barge

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    Call Recording

live manager - Great for any Contact Center
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    Skills-based Routing

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    Call Detail Reports

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    Customer Call Back

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    Live Agent Manager

Data Encryption and Security for Contact Centers

Ensure regulatory compliance for all communications.

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    End to end military-grade encryption across all comunication channels

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    Safely recorded calls for ensured playback

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    Automated alarms and notifications, triggered by service level violations

Boost Customer Satisfaction Scores with Post-Call Surveys

How FluentStream Benefits your Contact Center

Customer Satisfaction.
Customers will appreciate reduce hold times and increased first call resolution. Which will increase your NPS & CSAT scores.

Agent Productivity.
Better tools for success like call escalation, customer callbacks and detailed reports help your agents better support your clients.

Company Benefits.
 Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.

John Ross

“Fluentstream has been an answer to our prayers. How you got such a broad range of functionality in such a compact and well designed system is beyond me. We love the quality of the service for our call center. The report package gives a good presentation of the essential stats we need to run the operation.”

John Ross, Concierge Contact Center


Make a Measurable Impact on Your Contact Center Metrics

We get that your Contact Center is the life blood of your organization. With a VoIP solution in your contact center your whole company see the benefits.

Schedule Demo
Improvement in First Call Resolution
55%
Increase in Agent Productivity
65%
Decrease in Hold Times
30%
Increase in Customer Satisfaction
72%
Overall Contact Center Efficiency
70%

We work the way your agents already work.

Equip your agents to better serve your customers with integrations to the at-work and ticketing software they already use.

Salesforce Integration
Microsoft Office 365 Integration
Freshdesk Integration
Zendesk Integration
Google Apps For Work
Which features interest you most?
Select as many as you like.
Tell us about your business phone system needs.


Get Started with a VoIP solution for your Contact Center

FluentStream business VoIP service is a powerful tool to add to your support workflows.