Complete Contact Center
Solutions for Contact Centers
With your agents constantly handling client calls, chats, and tickets, you need a smooth-running machine. FluentStream ensures the best agent productivity and client satisfaction by decreasing hold times and ensuring a first call resolution every time.
Communication Features Designed for your Contact Center
Take more calls, manage higher ticket volumes, and safeguard your client satisfaction score.
Routing / Queues
Listen, Whisper, Barge
Call Detail Reports
Customer Call Back
Live Agent Manager
Data Encryption and Security for Contact Centers
Ensure regulatory compliance for all communications.
End to end military-grade encryption across all comunication channels
Safely record calls for guaranteed playback
Automated alarms and notifications, triggered by service level violations
Boost Client Satisfaction Scores with Post-Call Surveys
How FluentStream Benefits your Contact Center
Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.
Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.
Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.
Make a Measurable Impact on Your Contact Center Metrics
We get that your Contact Center is the lifeblood of your organization. With a cloud-hosted solution in your contact center, your whole company sees the benefits.
Improvement in First Call Resolution
Increase in Agent Productivity
Decrease in Hold Times
Increase in Customer Satisfaction
Overall Contact Center Efficiency
We work the way you already work.
Equip your agents to better serve your clients with integrations to the at-work and ticketing software they already use.
Get Started with a VoIP solution for your Call Center
FluentStream business VoIP service is a powerful tool to add to your support workflows.