VoIP for Call Centers

With your agents constantly handling customer inquires in the form of calls, chats, and tickets, you need a smooth-running machine. This ensures the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time.

Talk with a Call Center Solution Specialist

Pricing starts at $45 per user/per month

Communication Features Designed for your Call Center

Take more calls, manage higher ticket volumes, and safeguard your customer satisfaction score.

  • Routing / Queues

  • Dynamic Agents

  • Listen, Whisper, Barge

  • Call Recording

live manager - Great for any Contact Center
  • Skills-based Routing

  • Call Detail Reports

  • Customer Call Back

  • Live Agent Manager

Data Encryption and Security for Call Centers

Ensure regulatory compliance for all communications.

  • End to end military-grade encryption across all comunication channels

  • Safely recorded calls for guaranteed playback

  • Automated alarms and notifications, triggered by service level violations

Boost Customer Satisfaction Scores with Post-Call Surveys

How FluentStream Benefits your Call Center

Customer Satisfaction.
Customers will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.

Agent Productivity.
Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.

Company Benefits.
 Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.

Make a Measurable Impact on Your Call Center Metrics

We get that your Contact Center is the lifeblood of your organization. With a VoIP solution in your contact center, your whole company sees the benefits.

Schedule Demo
Improvement in First Call Resolution
55%
Increase in Agent Productivity
65%
Decrease in Hold Times
30%
Increase in Customer Satisfaction
72%
Overall Contact Center Efficiency
70%

We work the way your agents already work.

Equip your agents to better serve your customers with integrations to the at-work and ticketing software they already use.

Salesforce Integration
Freshdesk Integration
Zendesk Integration
Google Apps For Work

Get Started with a VoIP solution for your Call Center

FluentStream business VoIP service is a powerful tool to add to your support workflows.

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