FluentStream Billing Changes

As of Friday, January 1, 2021, all billing statements will be calculated based on the number of provisioned product units on a My.FluentCloud account.

We have worked tirelessly to make sure all your billing and tax data is accurate. However, if you received your January invoice and believe there has been an error, we will work with you to resolve the issue as quickly as possible.

SUMMARY OF IMPORTANT CHANGES:

  • Product Type - We have updated our product catalogue so it only reflects the current versions of our products. If you were currently being charged for a legacy product or an old version of a current product, we have upgraded you to a current product or a current version at no additional charge. Please be assured that you did NOT lose any functionality or capability if your legacy seat types were migrated to a newer seat type. 
  • Product Quantity - We have integrated our billing system to each client’s tenant. Therefore, the quantity of extensions and phone numbers will be directly tied to the quantity of extensions and phone numbers in a tenant as of the last day of the month. Changes made after the first of the month will be reflected on the next invoice.
  • Taxes - In our industry, taxes are extremely complex. We work diligently to ensure we are in compliance with all Federal, State, and Local taxing regulations while legally minimizing the overall tax burden for our clients. To this end, we both verified the physical address on file for each client and updated how we calculate taxes due.

Frequently asked questions

For any other questions, please contact our Support Team at 303-GO-CLOUD or [email protected].