Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, […] Communications Tips and Tricks, Small Business Expertise

Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So […] Communications Tips and Tricks, Small Business Expertise

If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a […] Communications Tips and Tricks, Small Business Expertise

Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time.  The reasons why aren’t hard to pinpoint.  VoIP excels at providing […] Communications Tips and Tricks, Small Business Expertise

No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […] Communications Tips and Tricks, Small Business Expertise