We’re happy to announce that we will be working with world renowned voice talent, Allison Smith. Allison will be providing professional voice talent for customers who wish to have their …
Announcing: The Post-Call Survey!
Have you ever filled out a survey for a business experience before? Say, for example, you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down …
How Post-Call Surveys Can Improve Call Center Performance
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and …
Number Spoofing vs. Local Area Presence: What you need to know
Let me start by saying that in no way is lying about your identity, phone number or any other part of your business something we condone at FluentStream. With that …
Microsoft Active Directory Integration
Active Directory Integration FluentStream now supports integration with Microsoft Active Directory for the purpose of Single Sign-On. You can now use your existing Active Directory credentials to authenticate with My …