The FluentStream Blog

Caley Dow, VP Operations, FluentStream
June 18, 2025

How We Built Award Winning Support Without Tickets or Bots

By Caley Dow, VP Operations, FluentStream One of the most common things we hear from new customers is this: “I can’t believe I got a real person on the phone — right away.” It’s usually said with a mix of […]
Read More
2025 Unified Communications Product of the Year Award and the 2025 Internet Telephony Product of the Year Award
June 10, 2025

FluentStream Wins Dual Industry Awards for Innovation in Business Communications

We’re thrilled to share that FluentStream has been named the winner of not one, but two major industry honors: the 2025 Unified Communications Product of the Year Award and the 2025 Internet Telephony Product of the Year Award. These awards […]
Read More
Kerrin Parker, CEO of FluentStream
June 4, 2025

Why SMBs Deserve Enterprise-Grade Communications

By Kerrin Parker, CEO, FluentStream Taking the helm at FluentStream is one of the most exciting and meaningful chapters of my career. I’ve worked with fast-growth startups and large enterprises alike, but nothing inspires me more than helping small and […]
Read More
99.999% uptime for FluentStream services
May 20, 2025

5/9 A Day to Celebrate!

By Ray Lieu, Founder of M5 and Current Head of Engineering and Development at FluentStream When we think about technology, a lot of times, we get caught up in features, specs, and the technical jargon. But let’s take a step […]
Read More
FluentStream Wins Two Awards Recognizing Customer Excellence in Customer Service
May 8, 2025

FluentStream Wins Two Awards Recognizing Excellence in Customer Service

At FluentStream, we’ve always believed that delivering an amazing customer experience is just as important as providing innovative technology. That’s why we’re beyond proud to announce that FluentStream has received two major awards recognizing our dedication to customer service: Silver […]
Read More
Business communication concept with a cloud connected to several business phones
March 21, 2025

The Future of Business Communication: Why It’s Time to Upgrade to a Hosted Phone System

In today’s fast-paced business landscape, communication is everything. Whether it’s staying connected with clients, collaborating with remote teams, or ensuring seamless customer service, your phone system plays a crucial role in daily operations. If your business is still relying on […]
Read More
Effective post-call surveys graphic with customer service feedback checklist text on paper
February 20, 2025

Best Practices for Designing and Implementing Effective Post-Call Surveys

While post-call surveys offer tremendous value, it’s important to implement them thoughtfully to ensure they are effective. A poorly designed survey can lead to survey fatigue, lower completion rates, and inaccurate results. Here are some best practices to help you […]
Read More
Woman typing on laptop for customer service insights with Post-Call Surveys
February 20, 2025

Maximizing Customer Insights: The Benefits of Post-Call Surveys

In today’s competitive business environment, understanding and improving customer experience is vital. With more reliance on customer service to solve problems, provide information, and offer support, businesses must consistently assess how well their service team is performing. One of the […]
Read More
Caley Dow, VP Operations, FluentStream
June 18, 2025

How We Built Award Winning Support Without Tickets or Bots

By Caley Dow, VP Operations, FluentStream One of the most common things we hear from new customers is this: “I can’t believe I got a real person on the phone — right away.” It’s usually said with a mix of […]
Read More
2025 Unified Communications Product of the Year Award and the 2025 Internet Telephony Product of the Year Award
June 10, 2025

FluentStream Wins Dual Industry Awards for Innovation in Business Communications

We’re thrilled to share that FluentStream has been named the winner of not one, but two major industry honors: the 2025 Unified Communications Product of the Year Award and the 2025 Internet Telephony Product of the Year Award. These awards […]
Read More
Kerrin Parker, CEO of FluentStream
June 4, 2025

Why SMBs Deserve Enterprise-Grade Communications

By Kerrin Parker, CEO, FluentStream Taking the helm at FluentStream is one of the most exciting and meaningful chapters of my career. I’ve worked with fast-growth startups and large enterprises alike, but nothing inspires me more than helping small and […]
Read More
99.999% uptime for FluentStream services
May 20, 2025

5/9 A Day to Celebrate!

By Ray Lieu, Founder of M5 and Current Head of Engineering and Development at FluentStream When we think about technology, a lot of times, we get caught up in features, specs, and the technical jargon. But let’s take a step […]
Read More
FluentStream Wins Two Awards Recognizing Customer Excellence in Customer Service
May 8, 2025

FluentStream Wins Two Awards Recognizing Excellence in Customer Service

At FluentStream, we’ve always believed that delivering an amazing customer experience is just as important as providing innovative technology. That’s why we’re beyond proud to announce that FluentStream has received two major awards recognizing our dedication to customer service: Silver […]
Read More
Business communication concept with a cloud connected to several business phones
March 21, 2025

The Future of Business Communication: Why It’s Time to Upgrade to a Hosted Phone System

In today’s fast-paced business landscape, communication is everything. Whether it’s staying connected with clients, collaborating with remote teams, or ensuring seamless customer service, your phone system plays a crucial role in daily operations. If your business is still relying on […]
Read More
Effective post-call surveys graphic with customer service feedback checklist text on paper
February 20, 2025

Best Practices for Designing and Implementing Effective Post-Call Surveys

While post-call surveys offer tremendous value, it’s important to implement them thoughtfully to ensure they are effective. A poorly designed survey can lead to survey fatigue, lower completion rates, and inaccurate results. Here are some best practices to help you […]
Read More
Woman typing on laptop for customer service insights with Post-Call Surveys
February 20, 2025

Maximizing Customer Insights: The Benefits of Post-Call Surveys

In today’s competitive business environment, understanding and improving customer experience is vital. With more reliance on customer service to solve problems, provide information, and offer support, businesses must consistently assess how well their service team is performing. One of the […]
Read More