Updated: May 25, 2022
This Policy does not apply to any information that you may provide or that may be collected by third parties through any websites or content that may link to or be accessible from our website (including links to or from our social media sites).
This Policy, in short: We collect information and data about you, some of which may be personal information. You may choose not to provide certain information, but some features may only be available to you if you choose to provide the information requested. We may use your information to: process your service requests, handle orders, deliver products and services, process payments, communicate with you, provide access to secure areas of the website, recommend merchandise and services that might be of interest to you, personalize your visit to our website, and enable us to review, develop, and continually improve the content of our websites, products, services, and offers. We may use the information we collect in training or as training aides for our employees. We may also use this information to prevent or detect fraud or abuse of our website and to enable third parties to carry out technical, administrative, or other functions on our behalf. At times, we give you various choices when we request your information in order to allow you to direct our use of it. You are responsible for the option you choose, and in some instances, you must contact us or log in to your account in order to change your information preferences. We implement and maintain technical and organizational security measures in order to protect your information, which will vary depending on the type of information being protected. The rest of this Policy provides additional detail about the information that we collect, how we collect and protect it, and what we do with it.
Information We Collect
We may collect information on this website, through our communications with you (via phone, email, text, and other electronic messages), through the applications and solutions that we offer, including our desktop and mobile applications, and through your use of our products and services. The information we collect may include your personal information, such as your:
- contact information (phone number, email address, physical address, etc.);
- financial information, such as credit/debit card information and account numbers;
- IP addresses, operating system type and version, device identifiers, and other information collected through cookies or other passive means;
- Live Chat Messages, including content, sender and recipients, date, time, and read receipts;
- telephone conversations, including audio and video call content and screen sharing content between call participants
- Meetings, including title, invitation content, participants, link, date, time and duration, activity in-meeting (such as joining or leaving), third-party integrations and activity, and other participants in the meeting;
- orders, product and service selections, and usage of the website, services, and products (frequency, duration, date and time, quantity, quality, network connectivity, and performance information related to logins, clicks, messages, contacts, content shared, calls, use of video and screen sharing, meetings, recording, and other use information);
- geolocation, such as where you are located when you are using our products and services;
- other data or pieces of information that may identify you individually.
How We Use Your Information
We process and use information that we collect about you or that you provide to us, including personal information:
- To provide you with our website, its contents, information about our product and services offerings, and the products or services that you request from us.
- To provide you with notices about your account and services and to configure and maintain your account.
- To carry out our obligations and enforce our rights arising from any contracts between you and FluentStream, including for billing and collection.
- To notify you about changes to our website or any products or services we offer.
- To create or derive anonymous, aggregate information or data that does not identify you or any other particular individual.
- To develop, operate, maintain, improve, and enhance our website, products, and services.
- To fulfill the purpose for which you provide it. For example, if you give us your contact information to request a price quote, we will use that information to respond to your request. If you provide your personal information to purchase a product or service, we will use that information to process your payment and provide the product or service. We may also save your information to facilitate new purchases or for product and services changes and maintenance.
- To train our personnel.
- To protect FluentStream, our products and services, and our customers, in the event of breach of contract, fraud, harmful, unauthorized, illegal or other types of activity, as the case may be.
- To contact you about the goods or services you purchase, your account, or for other purposes related to your use of our website, goods, and services. We may also contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data. For more information, see Choices About How We Use and Disclose Your Information.
- In any other way we may describe when you provide the information or for any other purpose upon your consent or request.
Disclosure of Your Information
We may disclose aggregated information about our visitors that does not identify any particular individual without restriction. We may disclose personal information that we collect or that you provide:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FluentStream’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by FluentStream about our website users is among the assets transferred.
- To third parties to market their products or services to you if you have consented to or not opted out of these disclosures.
- For any other purpose disclosed by us when you provide the information, or with your consent.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FluentStream, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We do not sell or rent your personal information to third parties for any purposes, including marketing.
More About Your Information and Our Methods
When you visit our website or open one of our HTML emails, we may automatically record certain information from your web browser by using different types of technology, including web beacons or “clear gifs.” This may include your IP address (unique network addresses), other device address or identifiers, the time and duration of your visit, and the time and duration that you view the pages on our website. We may also capture information about your computer or device, such as your browser type, operating system, and device type. If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. We may also capture information that tracks your visit from clicking a non-paid source.
Cookies (or browser cookies)
Children’s Online Privacy Protection
Our website and services are not intended or designed for children under the age of 13. We do not knowingly collect information from children under the age of 13, and we will not intentionally collect or maintain information about anyone under 13. If you are under 13, do not use or attempt to create an account on our website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using our contact information listed at the end of this Policy.
We may ask visitors to provide credit card or account information in order to process orders for services placed with FluentStream or its affiliates. Financial information provided via our website or via the MyFluentStream portal is transferred over a secure connection. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information to anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements. Credit card numbers are used only for processing payments and are not used for any other purposes. We enter into a written agreement with third parties in order to protect the use and confidentiality of your personal data when we use third party service providers for credit card processing services, application development, website hosting, maintenance, or other related services.
Opting Out of Marketing Communication
FluentStream gives you an opportunity to choose to opt-out of having your personal data shared with third parties for marketing purposes. We will not use your contact information to correspond with you about our services if you ask us not to, except as necessary to provide and bill for services you have ordered. Please send your request to us using the contact information provided at the end of this Policy. Please note that it may take up to seven days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request.
Accessing, Controlling, and Correction Your Information
You can make various requests about your information. If you have an account, you can review and change your personal information by logging into your account. You can also request access to, correct, or delete any personal information that you have provided to us. If you believe that any personal information that we have about you is incorrect, or is, has been, or might be used inappropriately, please let us know as soon as possible, and we will take steps to correct or delete the information, or restrict its use, as appropriate. Please contact us using the contact information provided at the end of this Policy. We cannot delete your personal information without also deleting your user account. If we are processing your personal information based on your consent (as indicated at the time of collection), you have the right to withdraw your consent. If you exercise this right, you may need to provide express consent on a case-by-case basis for the use or disclosure of your personal information, if such use or disclosure is necessary for you to utilize some or all of our products and services. Under certain circumstances, we will not be able to fulfill your request, for example, if regulatory obligations, legal matters, or certain operational constraints prevent us from doing so. We will not accommodate a request to change information if we believe the change would cause the information to be incorrect or violate any law or legal requirement.
PLEASE CONTACT US IMMEDIATELY AT Legal@FluentStream.com IF YOU BELIEVE THAT YOU HAVE PROVIDED US WITH INFORMATION WITHOUT THE PROPER RIGHTS, CONSENTS, OR PERMISSIONS SO THAT WE MAY DELETE SUCH INFORMATION AS SOON AS POSSIBLE.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To do so, please send a request to FluentStream Technologies using the contact information listed at the end of this Policy.
If you are a resident of the European Union, please refer to our General Data Protection Regulation (“GDPR”) notice, available at: https://www.fluentstream.com/legal-center/.
Data Security and Integrity
We implement and maintain measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These include various types of technical and organizational measures to provide varying levels of protection appropriate to the level of risk and personal data involved. Some of the measures we use include industry encryption of data in transit wherever possible, application-specific firewalls, access controls, active monitoring of security incidents and events, and others. We take reasonable steps to ensure that the data and information we use is reliable for its intended use, accurate, complete, and current.
The safety and security of your information also depends on you. You are responsible for keeping your login credentials, such as your password, confidential. Please do not share your password with anyone. We cannot guarantee the security of your personal information transmitted. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings, technical or security measures.
Passive Conduit Role
You acknowledge and agree that: (i) FluentStream’s role with respect to personal data you or your End Users transmit, receive, and/or store through the Services or the individuals and third parties, if any, whom you or your End Users contact through the Services and the content thereof shall be that of a passive conduit; and (ii) any storage of such personal or account information by or on behalf of FluentStream shall be performed merely as a convenience to you and as a complement to and incidental to FluentStream’s core data transmission function.
No Involvement if Content or Destination of User Communications
You acknowledge and agree that you are solely responsible for the content of all your End User communications and personal information (including without limitation the accuracy, quality, legality, reliability, and appropriateness thereof and the IP Rights therein) and the selection or determination of the destination(s) and/or recipient(s) of any outbound End User communications. You shall be solely responsible for providing all required notices and obtaining all approvals, consents, or authorizations related to the use, reproduction, transmission, or receipt of the content of any End User communication and represent and warrant that you shall do so. FluentStream shall in no event (i) have any involvement or role in the creation, generation, editing, authorship, or revision of the content of any outbound End User communications or the selection or determination of the destination(s) and/or recipient(s) thereof or (ii) sell, rent, provide, or offer to you or any End User any list of persons or entities or the telephone or facsimile numbers or other information relating there.
Inquiries or Complaints