All the Features Your Growing Business Needs
Explore customizable feature sets designed to streamline communication, support, mobile teams, and elevate your customer experience.Schedule Demo
FluentStream Features
We have all the features small businesses need to communicate remotely and better connect with their customers.FluentStream Features
We have all the features small businesses need to communicate remotely and better connect with their customers.Learn More
Managing Your Customer Interactions has Never Been Easier
Cloud Communications
Auto-Attendants
Create custom greetings and route callers to the right person or department using voice recognition.
- Local Numbers FluentStream can port over your current local numbers or easily add new ones to your account.
- Toll Free NumbersA toll-free number gives your business instant credibility and provides clients with an easy, memorable way to reach you.
- International CallingMake and receive calls from around the globe with a low per-minute rate.
- Dial-by-Name DirectoryMore often than not, inbound callers know the name of the person they are trying to reach but not their direct line. With Dial-by-Name, clients can contact their desired employee without needing an extension.
- Local Numbers FluentStream can port over your current local numbers or easily add new ones to your account.
- Toll Free NumbersA toll-free number gives your business instant credibility and provides clients with an easy, memorable way to reach you.
- International CallingMake and receive calls from around the globe with a low per-minute rate.
- Dial-by-Name DirectoryMore often than not, inbound callers know the name of the person they are trying to reach but not their direct line. With Dial-by-Name, clients can contact their desired employee without needing an extension.
System Administration
Phone System Management
Our live phone system management tool and Admin mobile app empower administrators with intuitive control from anywhere.
- Administrative Web PortalThe FluentCloud Web Portal allows administrators to make changes and manage their phone system without needing to wait for their IT team.
- Admin AppAdvanced mobile features like user management and custom routing let you manage and monitor your phone system on the go.
- Auto-AttendantsA customized company greeting and menu that directs callers to the appropriate departments or extensions.
- Edit HistoryCaptures the creation date, change date, and username associated with changes to settings made within the FluentCloud Web Portal.
- Holiday SchedulingSet custom Time Conditions for specific holidays throughout the year so you can leave the office without worrying whether calls will be routed correctly or not.
- Time ConditionsUse the FluentCloud Web Portal to simulate and test Time Conditions you set on your system.
- Feature CodesEnable or disable features directly from your phone.
- Single Sign On (SSO)Simplify login for your team with secure, centralized access through Google or Microsoft SSO.
- Administrative Web PortalThe FluentCloud Web Portal allows administrators to make changes and manage their phone system without needing to wait for their IT team.
- Admin AppAdvanced mobile features like user management and custom routing let you manage and monitor your phone system on the go.
- Auto-AttendantsA customized company greeting and menu that directs callers to the appropriate departments or extensions.
- Edit HistoryCaptures the creation date, change date, and username associated with changes to settings made within the FluentCloud Web Portal.
- Holiday SchedulingSet custom Time Conditions for specific holidays throughout the year so you can leave the office without worrying whether calls will be routed correctly or not.
- Time ConditionsUse the FluentCloud Web Portal to simulate and test Time Conditions you set on your system.
- Feature CodesEnable or disable features directly from your phone.
- Single Sign On (SSO)Simplify login for your team with secure, centralized access through Google or Microsoft SSO.
Reporting & Analytics
FluentAnalytics
Track performance and make smarter decisions with real-time dashboards, scheduled reports, and detailed insights into every call and queue interaction.
- Insights Live ReportingDetailed report on your web portal to get information such as interaction history, response times, and individual stats.
- Call Queue StatisticsQuickly view and analyze the stats for each queue so you can make appropriate staffing and standards changes.
- Dashboard ReportingConvenient dashboards to help you collect and organize the data needed to run your business more efficiently.
- Interaction Detail ReportAccess a detailed interaction history on your web portal so you can monitor the call, chat, and ticket histories for every client from one dashboard.
- Scheduled ReportsAllows administrators to build a daily, weekly, or monthly report on specific account extensions.
- Insights Live ReportingDetailed report on your web portal to get information such as interaction history, response times, and individual stats.
- Call Queue StatisticsQuickly view and analyze the stats for each queue so you can make appropriate staffing and standards changes.
- Dashboard ReportingConvenient dashboards to help you collect and organize the data needed to run your business more efficiently.
- Interaction Detail ReportAccess a detailed interaction history on your web portal so you can monitor the call, chat, and ticket histories for every client from one dashboard.
- Scheduled ReportsAllows administrators to build a daily, weekly, or monthly report on specific account extensions.
Video
Meet face-to-face, from anywhere.
FluentStream Video brings your team together, no matter where they are. Host secure, high-quality video meetings with clients, colleagues, or classrooms. From one-on-one check-ins to company-wide webinars, it’s built to scale with your business.
- HD Video and AudioHD video and crystal-clear audio on any device.
- Collaboration ToolsBuilt-in screen sharing, whiteboarding, polling, and live chat.
- AI-PoweredAI-generated meeting summaries and action items.
- Host WebinarsHost webinars or internal trainings with ease.
- Calendar Integration Seamlessly integrated with your Google and Outlook calendars.
- Stay Connected EverywhereAirport, taxi, coffee shop? No problem! With the FluentStream apps, the world is your office.
- SMS, Calling & VoicemailStay connected your way and never miss a beat with our all-in-one platform.
- Contact SyncingNo more saving business contacts to your cell phone. Sync contacts from the web portal to your mobile app and share contacts instantly.
- Custom NotificationsGet notified about important messages or events in your phone system, even when you’re out of the apps.
- Visual VoicemailTired of dialing into your voicemail? Visual Voicemail lets you scan and find important messages quickly.
- Call ForwardingNeed to manage call forwarding settings on the go? Our mobile app makes it easy to enable, modify and turn off call forwarding to ensure you never miss a call.
- Admin App Manage and monitor your entire phone system remotely, including users and permissions, call routing, and custom notifications.
Stay Connected Everywhere
Mobile Apps
Our mobile apps keep users and admins connected and in control, available on iOS and Android for users, and iOS for admins.
- WebPhoneMake and receive business calls right from your web browser. Ideal for remote and hybrid teams.
- Business Texting (SMS)Send and receive texts using your business phone number to stay connected with colleagues and customers on their preferred channel.
- Electronic Fax (eFax)Send and receive faxes digitally via email or portal — no fax machine, paper, or phone line required.
- ClickToCall+Chrome extension that integrates with your FluentStream number so you can increase call volume and optimize efficiency.
- Contact SyncingNo more saving business contacts to your cell phone. Sync contacts from the web portal to your mobile app and share contacts instantly.
- Call ForwardingNeed to manage call forwarding settings on the go? Our mobile app makes it easy to enable, modify and turn off call forwarding to ensure you never miss a call.
- Custom NotificationsGet notified about important messages or events in your phone system, even when you’re out of the apps.
- Softphone SupportMake and receive business calls from a third-party software program on your mobile phone or computer.
- Visual VoicemailTired of dialing into your voicemail? Visual Voicemail lets you scan and find important messages quickly.
- WebPhoneMake and receive business calls right from your web browser. Ideal for remote and hybrid teams.
- Business Texting (SMS)Send and receive texts using your business phone number to stay connected with colleagues and customers on their preferred channel.
- Electronic Fax (eFax)Send and receive faxes digitally via email or portal — no fax machine, paper, or phone line required.
- ClickToCall+Chrome extension that integrates with your FluentStream number so you can increase call volume and optimize efficiency.
- Contact SyncingNo more saving business contacts to your cell phone. Sync contacts from the web portal to your mobile app and share contacts instantly.
- Call ForwardingNeed to manage call forwarding settings on the go? Our mobile app makes it easy to enable, modify and turn off call forwarding to ensure you never miss a call.
- Custom NotificationsGet notified about important messages or events in your phone system, even when you’re out of the apps.
- Softphone SupportMake and receive business calls from a third-party software program on your mobile phone or computer.
- Visual VoicemailTired of dialing into your voicemail? Visual Voicemail lets you scan and find important messages quickly.
Collaboration & Conferencing
Conference Calling
Hold secure audio conferences from anywhere. Use a PIN for privacy or let anyone join with your Conference Bridge number.
- Voice Conference BridgeProvides one dedicated phone number so you can access as many conference rooms as your company needs. Set up custom greetings and easily manage your conference features through the FluentCloud web portal.
- International ConferencingKeep the whole team connected no matter where the job takes you.
- Microsoft Teams IntegrationThe integration of FluentStream with Microsoft Teams streamlines communication by enabling reliable calling and collaboration features within the Microsoft Teams environment.
- Voice Conference BridgeProvides one dedicated phone number so you can access as many conference rooms as your company needs. Set up custom greetings and easily manage your conference features through the FluentCloud web portal.
- International ConferencingKeep the whole team connected no matter where the job takes you.
- Microsoft Teams IntegrationThe integration of FluentStream with Microsoft Teams streamlines communication by enabling reliable calling and collaboration features within the Microsoft Teams environment.
Security & Reliability
Network Monitoring
Continuously checks your internet connection to identify issues that could affect call quality, helping ensure reliable, high-quality communication.
- Emergency Routing
- e911Should an emergency happen, e911 associates your device with a physical location to guarantee that emergency calls are directed to the appropriate Public Safety Access Point and routed to the necessary emergency services.
- Service Outage NotificationReceive a notification when servers are down and work with our client experience team to avoid interfering with business hours.
- Site Offline DetectionAutomatically alerts you and switches to emergency routing when your phones at a location are down.
- Emergency Routing
- e911Should an emergency happen, e911 associates your device with a physical location to guarantee that emergency calls are directed to the appropriate Public Safety Access Point and routed to the necessary emergency services.
- Service Outage NotificationReceive a notification when servers are down and work with our client experience team to avoid interfering with business hours.
- Site Offline DetectionAutomatically alerts you and switches to emergency routing when your phones at a location are down.
Customer Engagement
Business Texting (SMS)
Send and receive texts using your business phone number to stay connected with colleagues and customers on their preferred channel.
- Business Texting (SMS)Send and receive texts using your business phone number to stay connected with colleagues and customers on their preferred channel.
- Salesforce IntegrationIntegrating FluentStream with SalesForce gives your team the power to contact leads faster and simplify their workflows.
- Returned Call RoutingAutomatically route returned calls to the correct agent.
- Call QueuesAllows you to keep callers on the line while they wait for the next available agent. Configurable with different music and alternate routing options.
- ClickToCall+Chrome extension that integrates with your FluentStream number so you can increase call volume and optimize efficiency.
- Dynamic Caller IDAbility for extensions to change their outbound caller ID on a per call basis.
- Voicemail DropSend pre-recorded voicemails to prospects and clients with a single button. Additionally, your sales reps can set a countdown timer and perfect the cadence of their personalized introduction to each voicemail.
- Intelligent Call RoutingIntelligent Call Routing uses area codes and zip codes to send callers to the right team, office, or region.
- Business Texting (SMS)Send and receive texts using your business phone number to stay connected with colleagues and customers on their preferred channel.
- Salesforce IntegrationIntegrating FluentStream with SalesForce gives your team the power to contact leads faster and simplify their workflows.
- Returned Call RoutingAutomatically route returned calls to the correct agent.
- Call QueuesAllows you to keep callers on the line while they wait for the next available agent. Configurable with different music and alternate routing options.
- ClickToCall+Chrome extension that integrates with your FluentStream number so you can increase call volume and optimize efficiency.
- Dynamic Caller IDAbility for extensions to change their outbound caller ID on a per call basis.
- Voicemail DropSend pre-recorded voicemails to prospects and clients with a single button. Additionally, your sales reps can set a countdown timer and perfect the cadence of their personalized introduction to each voicemail.
- Intelligent Call RoutingIntelligent Call Routing uses area codes and zip codes to send callers to the right team, office, or region.
AI & Integrations
Call Recording & Transcription
Turn every conversation into searchable text for easy follow-up, training, and compliance.
- Visual VoicemailTired of dialing into your voicemail? Visual Voicemail lets you scan and find important messages quickly.
- Sentiment AnalysisAnalyze caller sentiment for improved customer service and interactions.
- Topics & KeywordsAutomatically identifies key topics and phrases from your calls to uncover trends, track customer concerns, and improve team performance.
- Single Sign On (SSO)Simplify login for your team with secure, centralized access through Google or Microsoft SSO.
- Salesforce IntegrationIntegrating FluentStream with SalesForce gives your team the power to contact leads faster and simplify their workflows.
- Microsoft TeamsThe integration of FluentStream with Microsoft Teams streamlines communication by enabling reliable calling and collaboration features within the Microsoft Teams environment.
- 99+ CRM OptionsIntegrating FluentStream with Salesforce, HubSpot, Zoho, and 99+ CRM options gives your team the power to contact leads faster and simplify their workflows.
- Visual VoicemailTired of dialing into your voicemail? Visual Voicemail lets you scan and find important messages quickly.
- Sentiment AnalysisAnalyze caller sentiment for improved customer service and interactions.
- Topics & KeywordsAutomatically identifies key topics and phrases from your calls to uncover trends, track customer concerns, and improve team performance.
- Single Sign On (SSO)Simplify login for your team with secure, centralized access through Google or Microsoft SSO.
- Salesforce IntegrationIntegrating FluentStream with SalesForce gives your team the power to contact leads faster and simplify their workflows.
- Microsoft TeamsThe integration of FluentStream with Microsoft Teams streamlines communication by enabling reliable calling and collaboration features within the Microsoft Teams environment.
- 99+ CRM OptionsIntegrating FluentStream with Salesforce, HubSpot, Zoho, and 99+ CRM options gives your team the power to contact leads faster and simplify their workflows.
A Business Phone System You Can Count On
Let’s talk about the features that fit your business