FluentStream Features
We have all the features small businesses need to communicate remotely and better connect with their customers.Learn More
FluentStream Features
We have all the features small businesses need to communicate remotely and better connect with their customers.FluentStream Features
We have all the features small businesses need to communicate remotely and better connect with their customers.Learn More
Managing Your Customer Interactions has Never Been Easier
Cloud Calling
ClickToCall+
Chrome extension that integrates with your FluentStream number so you can increase call volume and optimize efficiency.
- Local Numbers FluentStream can port over your current local numbers or easily add new ones to your account.
- Dial-by-Name DirectoryMore often than not, inbound callers know the name of the person they are trying to reach but not their direct line. With Dial-by-Name, clients can contact their desired employee without needing an extension.
- Auto-AttendantsA customized company greeting and menu that directs callers to the appropriate departments or extensions.
- Automatic Call Recording Automatically records calls and can be configured for the whole account, per extension, per phone number, per queue, or per call group.
- Call QueuesAllows you to keep callers on the line while they wait for the next available agent. Configurable with different music and alternate routing options.
- Toll Free NumbersA toll-free number gives your business instant credibility and provides clients with an easy, memorable way to reach you.
- Feature CodesEnable or disable features directly from your phone.
- Voicemail Delete After DeliveryAutomatically delete old voicemail messages after you've listened to them.
- Internet FaxEnables a number to send and receive faxes electronically.
- Voicemail-to-EmailGet voicemail notifications sent to your email so you can check messages from anywhere.
- Softphone SupportMake and receive business calls from a third-party software program on your mobile phone or computer.
- International CallingMake and receive calls from around the globe with a low per-minute rate.
- Email to FaxAllows users to send outbound fax attachments through their email client.
- Zip Code RoutingRoute incoming calls by the zip code associated with their Caller ID.
- Local Numbers FluentStream can port over your current local numbers or easily add new ones to your account.
- Dial-by-Name DirectoryMore often than not, inbound callers know the name of the person they are trying to reach but not their direct line. With Dial-by-Name, clients can contact their desired employee without needing an extension.
- Auto-AttendantsA customized company greeting and menu that directs callers to the appropriate departments or extensions.
- Automatic Call Recording Automatically records calls and can be configured for the whole account, per extension, per phone number, per queue, or per call group.
- Call QueuesAllows you to keep callers on the line while they wait for the next available agent. Configurable with different music and alternate routing options.
- Toll Free NumbersA toll-free number gives your business instant credibility and provides clients with an easy, memorable way to reach you.
- Feature CodesEnable or disable features directly from your phone.
- Voicemail Delete After DeliveryAutomatically delete old voicemail messages after you've listened to them.
- Internet FaxEnables a number to send and receive faxes electronically.
- Voicemail-to-EmailGet voicemail notifications sent to your email so you can check messages from anywhere.
- Softphone SupportMake and receive business calls from a third-party software program on your mobile phone or computer.
- International CallingMake and receive calls from around the globe with a low per-minute rate.
- Email to FaxAllows users to send outbound fax attachments through their email client.
- Zip Code RoutingRoute incoming calls by the zip code associated with their Caller ID.
System Administration
Live Manager
Live phone system management tool that allows you to monitor and transfer calls with a simple drag-and-drop interface.
- Administrative Web PortalThe FluentCloud Web Portal allows administrators to make changes and manage their phone system without needing to wait for their IT team.
- Auto-AttendantsA customized company greeting and menu that directs callers to the appropriate departments or extensions.
- Automatic Call RecordingAutomatically records calls and can be configured for the whole account, per extension, per phone number, per queue, or per call group.
- Dynamic Caller IDAbility for extensions to change their outbound caller ID on a per call basis.
- Edit HistoryCaptures the creation date, change date, and username associated with changes to settings made within the FluentCloud Web Portal.
- Holiday SchedulingSet custom Time Conditions for specific holidays throughout the year so you can leave the office without worrying whether calls will be routed correctly or not.
- Time ConditionsUse the FluentCloud Web Portal to simulate and test Time Conditions you set on your system.
- Time MachineUse the FluentCloud Web Portal to simulate and test Time Conditions on your system beore you make the changes official.
- Administrative Web PortalThe FluentCloud Web Portal allows administrators to make changes and manage their phone system without needing to wait for their IT team.
- Auto-AttendantsA customized company greeting and menu that directs callers to the appropriate departments or extensions.
- Automatic Call RecordingAutomatically records calls and can be configured for the whole account, per extension, per phone number, per queue, or per call group.
- Dynamic Caller IDAbility for extensions to change their outbound caller ID on a per call basis.
- Edit HistoryCaptures the creation date, change date, and username associated with changes to settings made within the FluentCloud Web Portal.
- Holiday SchedulingSet custom Time Conditions for specific holidays throughout the year so you can leave the office without worrying whether calls will be routed correctly or not.
- Time ConditionsUse the FluentCloud Web Portal to simulate and test Time Conditions you set on your system.
- Time MachineUse the FluentCloud Web Portal to simulate and test Time Conditions on your system beore you make the changes official.
Analytics
Insights Live Reporting
Detailed report on your web portal to get information such as interaction history, response times, and individual stats.
- Call Queue StatisticsQuickly view and analyze the stats for each queue so you can make appropriate staffing and standards changes.
- Dashboard ReportingConvenient dashboards to help you collect and organize the data needed to run your business more efficiently.
- Interaction Detail ReportAccess a detailed interaction history on your web portal so you can monitor the call, chat, and ticket histories for every client from one dashboard.
- Scheduled ReportsAllows administrators to build a daily, weekly, or monthly report on specific account extensions.
- Call Queue StatisticsQuickly view and analyze the stats for each queue so you can make appropriate staffing and standards changes.
- Dashboard ReportingConvenient dashboards to help you collect and organize the data needed to run your business more efficiently.
- Interaction Detail ReportAccess a detailed interaction history on your web portal so you can monitor the call, chat, and ticket histories for every client from one dashboard.
- Scheduled ReportsAllows administrators to build a daily, weekly, or monthly report on specific account extensions.
Connect On The Go
Mobile App
Access your extension anywhere through Android and iOS applications for voice calls, SMS, and voicemail management.
- Multi-Office CompatibilityEnsures your business communications are uniform across all satellite offices for consistent customer support and united brand identity.
- SMSSend and receive messages via your SMS-enabled business numbers. Manageable through our WebPhone, Mobile App, or on the FluentCloud Web Portal.
- WebphoneUser-friendly softphone device with all of the functionality of your desk phone plus SMS, forwarding, and directories.
- Multi-Office CompatibilityEnsures your business communications are uniform across all satellite offices for consistent customer support and united brand identity.
- SMSSend and receive messages via your SMS-enabled business numbers. Manageable through our WebPhone, Mobile App, or on the FluentCloud Web Portal.
- WebphoneUser-friendly softphone device with all of the functionality of your desk phone plus SMS, forwarding, and directories.
Conferencing
Conference Calling
Audio conference calling that lets you host meetings with clients or team members no matter where you are. Set up a PIN to restrict access or allow anyone with the Conference Bridge number to participate.
- International ConferencingKeep the whole team connected no matter where the job takes you.
- Live Conference ViewLive Conference View allows you to manage your conference rooms in realtime by showing how many people are in a call and who is currently speaking.
- Voice Conference BridgeProvides one dedicated phone number so you can access as many conference rooms as your company needs. Set up custom greetings and easily manage your conference features through the FluentCloud web portal.
- International ConferencingInternational Conferencing
- Live Conference ViewLive Conference View allows you to manage your conference rooms in realtime by showing how many people are in a call and who is currently speaking.
- Voice Conference BridgeProvides one dedicated phone number so you can access as many conference rooms as your company needs. Set up custom greetings and easily manage your conference features through the FluentCloud web portal.
Security
Emergency Routing
Alternate routing calls will follow if there is a server issue or all the devices at a specific location go down.
- e911Should an emergency happen, e911 associates your device with a physical location to guarantee that emergency calls are directed to the appropriate Public Safety Access Point and routed to the necessary emergency services.
- Service Outage NotificationReceive a notification when servers are down and work with our client experience team to avoid interfering with business hours.
- Site Offline DetectionAutomatically alerts you and switches to emergency routing when your phones at a location are down.
- e911Should an emergency happen, e911 associates your device with a physical location to guarantee that emergency calls are directed to the appropriate Public Safety Access Point and routed to the necessary emergency services.
- Service Outage NotificationReceive a notification when servers are down and work with our client experience team to avoid interfering with business hours.
- Site Offline DetectionAutomatically alerts you and switches to emergency routing when your phones at a location are down.
Supercharge Your Sales Team
Local Area Presence
Matches the US-based area code of your outbound call to the location you are calling, establishing familiarity with clients and letting them know that your services extend to their location. Learn More >
- Voicemail DropSend pre-recorded voicemails to prospects and clients with a single button. Additionally, your sales reps can set a countdown timer and perfect the cadence of their personalized introduction to each voicemail.
- Returned Call RoutingAutomatically route returned calls to the correct agent.
- Voicemail DropSend pre-recorded voicemails to prospects and clients with a single button. Additionally, your sales reps can set a countdown timer and perfect the cadence of their personalized introduction to each voicemail.
- Returned Call RoutingAutomatically route returned calls to the correct agent.
Enable Your Support Team
Post-Call Survey
Get real-time feedback from your clients using automated voice surveys with intuitive number scoring. Learn More >
- Voicemail Sentiment AnalysisGet notified immediately when you receive a message within your selected sentiment range to make sure you never leave an angry client without a response.
- Queue CallbackAllows callers to receive an automatic callback from your support team instead of waiting on hold, without losing their position in the queue.
- Voicemail Sentiment AnalysisGet notified immediately when you receive a message within your selected sentiment range to make sure you never leave an angry client without a response.
- Queue CallbackAllows callers to receive an automatic callback from your support team instead of waiting on hold, without losing their position in the queue.
