FLUENTSTREAM FEATURES
Whatever your business needs, we have the features to help simplify your communications and connect with your clients.
FLUENTSTREAM FEATURES
Whatever your business needs, we have the features to help simplify your communications and connect with your clients.
Managing your client interactions has never been easier
CLOUD CALLING
Available in Virtual, Basic, Essential, Advanced, Complete
CLICKTOCALL+
Chrome extension that integrates with your FluentStream number so you can increase call volume and optimize efficiency.
CLOUD CALLING
Available in Virtual, Basic, Essential, Advanced, Complete
ClicktoCall+
Chrome extension that integrates with your FluentStream number so you can increase call volume and optimize efficiency.
Plus these additional features:
FluentStream can port over your current local numbers or easily add new ones to your account.
- Local Numbers
- Toll Free Numbers
- Extensions
- Call Forwarding
- Call Park
- Call Transfer
- Intercom
- Paging
- Feature Codes
- Voicemail Personalized Greetings
- Voicemail Delete After Delivery
- Voicemail-to-Email
- Voicemail Transcription
- Internet Fax
- Email to Fax
- Softphone Support
- International Calling
SYSTEM ADMINISTRATION
Available in Virtual, Basic, Essential, Advanced, Complete
Live Manager
Live phone system management tool that allows you to monitor and transfer calls with a simple drag-and-drop interface.
SYSTEM ADMINISTRATION
Available in Virtual, Basic, Essential, Advanced, Complete
LIVE MANAGER
Live phone system management tool that allows you to monitor and transfer calls with a simple drag-and-drop interface.
Plus these additional features:
- Dial-by-Name Directory
- Auto-Attendants
- Call Queues
- Automatic Call Recording
- Dynamic Caller ID
- Administrative Web Portal
- Edit History
- Time Conditions
- Holiday Scheduling
- Time Machine
- Hot Desking
- Tags
ANALYTICS
Available in Advanced, Complete
Insights
Detailed report on your web portal to get information such as interaction history, response times, and individual stats.
ANALYTICS
Available in Advanced, Complete
Interaction Detail Record
Detailed report on your web portal to get information such as interaction history, response times, and individual stats.
Plus these additional features:
- Queue Statistics
- Call Detail Record
- Dashboard Reporting
- Scheduled Reports
CONNECT ON THE GO
Available in Essential, Advanced, Complete
Mobile App
Access your extension anywhere through Android and iOS applications for voice calls, SMS, and voicemail management.
connect on the go
Available in Essential, Advanced, Complete
MOBILE APP
Access your extension anywhere through Android and iOS applications for voice calls, SMS, and voicemail management.
Plus these additional features:
- Multi-Office Compatibility
- Webphone
- SMS
CONFERENCING
Available in Advanced, Complete
Meetings Video Conferencing
Video conferencing solution that allows you to host face-to-face meetings and share computer screens.
conferencing
Available in Advanced, Complete
MEETINGS VIDEO CONFERENCING
Video conferencing solution that allows you to host face-to-face meetings and share computer screens.
Audio conference calling that lets you host meetings with clients or team members no matter where you are. Set up a PIN to restrict access or allow anyone with the Conference Bridge number to participate.
- Conference Bridge
- Conference Calling
- Live Conference View
SECURITY
Available in Basic, Essential, Advanced, Complete
Emergency Routing
Alternate routing calls will follow if there is a server issue or all the devices at a specific location go down.
security
Available in Basic, Essential, Advanced, Complete
EMERGENCY ROUTING
Alternate routing calls will follow if there is a server issue or all the devices at a specific location go down.
- Site Offline Detection
- Service Outage Notification
- e911
SUPERCHARGE YOUR SALES TEAM
Available in Advanced, Complete
Local Area Presence
Matches the US-based area code of your outbound call to the location you are calling, establishing familiarity with clients and letting them know that your services extend to their location.
supercharge your sales team
Available in Advanced, Complete
Local Area Presence
Matches the US-based area code of your outbound call to the location you are calling, establishing familiarity with clients and letting them know that your services extend to their location.
Send pre-recorded voicemails to prospects and clients with a single button. Additionally, your sales reps can set a countdown timer and perfect the cadence of their personalized introduction to each voicemail.
Automatically route returned calls to the correct agent.
- Voicemail Drop
- Return Call Routing
ENABLE YOUR SUPPORT TEAM
Available in Essential, Advanced, Complete
Post-Call Survey
Get real-time feedback from your clients using automated voice surveys with intuitive number scoring.
enable your support team
Available in Essential, Advanced, Complete
Post-Call Survey
Get real-time feedback from your clients using automated voice surveys with intuitive number scoring.
Allows callers to receive an automatic callback from your support team instead of waiting on hold, without losing their position in the queue.
- Voicemail Sentiment Analysis
- Queue Callback