FluentStream can port over your current local numbers or easily add new ones to your account.

Forward your calls to preselected numbers so you can work from anywhere.

Broadcast a page to a select group of phones on your system.

Record a personal mailbox message to greet callers or give specific instructions before they leave you a voicemail.

Automatically transcribes new voicemail recordings and emails them to you for easy reading.

Make and receive business calls from a third-party software program on your mobile phone or computer.

Route incoming calls by the zip code associated with their Caller ID

A toll-free number gives your business instant credibility and provides clients with an easy, memorable way to reach you.

Parking a call allows you to place calls in a virtual lot and retrieve them from any desk phone in your system.

Send a page directly to the extension of the person you want to reach.

Automatically delete old voicemail messages after you've listened to them.

Enables a number to send and receive faxes electronically.

Make and receive calls from around the globe with a low per-minute rate.

Compartmentalize your inbound calls with specific extensions for individuals and departments. Wherever your employees are, cloud-hosted extensions make sure no one is out of reach.

Transfer calls to any other extension on your FluentStream system.

Enable or disable features directly from your phone.

Call important numbers faster by assigning them a two-digit code that automatically dials for you.

Get voicemail notifications sent to your email so you can check messages from anywhere.

Allows users to send outbound fax attachments through their email client.

A customized company greeting and menu that directs callers to the appropriate departments or extensions.

Ability for extensions to change their outbound caller ID on a per call basis.

Use the FluentCloud Web Portal to simulate and test Time Conditions you set on your system.

Allows you to keep callers on the line while they wait for the next available agent. Configurable with different music and alternate routing options.

The FluentCloud Web Portal allows administrators to make changes and manage their phone system without needing to wait for their IT team.

Set custom Time Conditions for specific holidays throughout the year so you can leave the office without worrying whether calls will be routed correctly or not.

Allows for the grouping of Extensions, Queues, and Queue Agents. This tagging structure lets you make bulk changes throughout the system and view real-time reporting on specific tags through Live Manager.

Use the FluentCloud Web Portal to simulate and test Time Conditions on your system beore you make the changes official.

More often than not, inbound callers know the name of the person they are trying to reach but not their direct line. With Dial-by-Name, clients can contact their desired employee without needing an extension.

Automatically records calls and can be configured for the whole account, per extension, per phone number, per queue, or per call group.

Captures the creation date, change date, and username associated with changes to settings made within the FluentCloud Web Portal.

Quickly view and analyze the stats for each queue so you can make appropriate staffing and standards changes.

Allows administrators to build a daily, weekly, or monthly report on specific account extensions.

Access a detailed call history on your web portal to get information such as call direction, call type, and which user was on the call.

Access a detailed interaction history on your web portal so you can monitor the call, chat, and ticket histories for every client from one dashboard.

Convenient dashboards to help you collect and organize the data needed to run your business more efficiently.

Ensures your business communications are uniform across all satellite offices for consistent customer support and united brand identity.

User-friendly softphone device with all of the functionality of your desk phone plus SMS, forwarding, and directories.

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Send and receive messages via your SMS-enabled business numbers. Manageable through our WebPhone, Mobile App, or on the FluentCloud Web Portal.

Provides one dedicated phone number so you can access as many conference rooms as your company needs. Set up custom greetings and easily manage your conference features through the FluentCloud web portal.

Audio conference calling that lets you host meetings with clients or team members no matter where you are. Set up a PIN to restrict access or allow anyone with the Conference Bridge number to participate. 

Live Conference View allows you to manage your conference rooms in realtime by showing how many people are in a call and who is currently speaking.

Automatically alerts you and switches to emergency routing when your phones at a location are down.

Receive a notification when servers are down and work with our client experience team to avoid interfering with business hours.

Should an emergency happen, e911 associates your device with a physical location to guarantee that emergency calls are directed to the appropriate Public Safety Access Point and routed to the necessary emergency services.

Send pre-recorded voicemails to prospects and clients with a single button. Additionally, your sales reps can set a countdown timer and perfect the cadence of their personalized introduction to each voicemail.

Automatically route returned calls to the correct agent.

Get notified immediately when you receive a message within your selected sentiment range to make sure you never leave an angry client without a response.

Allows callers to receive an automatic callback from your support team instead of waiting on hold, without losing their position in the queue.