Expert Customer Service
From the moment your agents pick up the phone, our communications features help your team deliver best in-class customer service and support.
“With the addition of FluentStream to our call center I have greater visibility into what is occurring with our agents, how we are treating our consumers, and real time visibility to performance metrics.”
Ken Hankins
Improved Customer Service Satisfaction and Review Scores
Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.
Faster Training and Smarter Performance Analytics
Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.
Increased Agent Productivity and Smoother Workflows
Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.
Features Designed For Your Contact Center
Customer Call Back
Call Recording
Detailed Call Reports
Dynamic Call Routing
Listen, Whisper, Barge
Live Agent Manager
Skills-Based Routing
Trusted by
People Like You
People Like You
Whitepaper
Data Encryption and Security for Contact Centers
Ensure regulatory compliance for all communications.Military-grade encryption across all communication channels
Safely record calls for guaranteed playback
Automated alarms and notifications, triggered by service level violations
Request a demo and get started today