Expert Customer Service Made Easy

From the moment your agents pick up the phone, our communications features help your team deliver best in-class customer service and support.

“With the addition of FluentStream to our call center I have greater visibility into what is occurring with our agents, how we are treating our consumers, and real time visibility to performance metrics.”
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Ken Hankins
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Improved Customer Service Satisfaction and Review Scores

Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.

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Faster Training and Smarter Performance Analytics

Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.

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Increased Agent Productivity and Smoother Workflows

Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.

  • Voicemail to Email Transcription
  • Automatic Call Recording
  • Holiday Routing
  • Local Area Presence
  • Return Call Routing
  • Voicemail Drop
  • Post-Call Survey
  • Voice Sentiment Analysis
  • Automatic Queue Callback
  • Voicemail to Email Transcription
  • Automatic Call Recording
  • Holiday Routing
  • Local Area Presence
  • Return Call Routing
  • Voicemail Drop
  • Post-Call Survey
  • Voice Sentiment Analysis
  • Automatic Queue Callback
  • Voicemail to Email Transcription
  • Automatic Call Recording
  • Holiday Routing
  • Local Area Presence
  • Return Call Routing
  • Voicemail Drop
  • Post-Call Survey
  • Voice Sentiment Analysis
  • Automatic Queue Callback
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Features Designed For Your Contact Center
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Customer Call Back
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Call Recording
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Detailed Call Reports
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Dynamic Call Routing
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Listen, Whisper, Barge
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Live Agent Manager
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Skills-Based Routing
Trusted by
People Like You
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Whitepaper

Data Encryption and Security for Contact Centers

Ensure regulatory compliance for all communications.
Military-grade encryption across all communication channels
Safely record calls for guaranteed playback
Automated alarms and notifications, triggered by service level violations
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Voice Communications Compliance and Security in the Era of Cloud Computing
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Request a demo and get started today