Expert Customer Service
From the moment your agents pick up the phone, our communications features help your team deliver best in-class customer service and support.
![Image](https://www.fluentstream.com/wp-content/uploads/ImprovedCustomerService.png)
Improved Customer Service Satisfaction and Review Scores
Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.
![Image](https://www.fluentstream.com/wp-content/uploads/FasterTraining.png)
Faster Training and Smarter Performance Analytics
Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.
![Image](https://www.fluentstream.com/wp-content/uploads/AgentProductivity.png)
Increased Agent Productivity and Smoother Workflows
Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.
![Image](https://www.fluentstream.com/wp-content/uploads/ContactCenterFeatures-bkgd-opt.jpg)
Features Designed For Your Contact Center
Trusted by
People Like You
People Like You
Whitepaper
Data Encryption and Security for Contact Centers
Ensure regulatory compliance for all communications.Military-grade encryption across all communication channels
Safely record calls for guaranteed playback
Automated alarms and notifications, triggered by service level violations
Request a demo and get started today