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The FluentStream Blog

Category: How It Works

September 19, 2022

How FluentStream Helps You Meet the New CMS Call Recording Requirements

If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in the right place to find out everything you need to
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February 12, 2021

How Local Presence Dialing Helps Your Sales Team Get Their Foot in the Door

This article is about one thing, and one thing only.  People are 4x more likely to answer a call from a local number.  In fact, this survey by our friends at Software Advice found that out-of-state and toll-free numbers are a whopping, belly-flopping 80% less likely to be answered. Okay,
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January 27, 2021

Call Recording Cloud Storage: We Remember Everything So You Don’t Have To

Working in a busy office, there will come a time when you realize you’ve completely forgotten what a customer said on your last phone call.  It could be because your wife sent you a funny meme and you lost your train of thought. Or it could be because your stomach
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December 9, 2020

Temporary Voicemail Greeting – Set It and Forget It

You’ve just had the most relaxing vacation of your life: The beach was pristine. The wind gently tousled your hair so you look amazing in every picture. The bartender nailed your favorite fruity drink and never forgot the little umbrella. The best part? You didn’t get one work call the
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June 18, 2020

How to Use FluentStream Live Manager

With FluentStream Live Manager, anyone can direct calls and join conversations with the ease of a trained office manager.  WHAT IS LIVE MANAGER?  Live Manager is a phone system dashboard that allows you to transfer calls, join conversations, and see how your team is doing from any device   Transfer calls
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