The FluentStream Blog

Category: News

August 28, 2020

Employee Spotlight: Ian Rigby

Here at FluentStream, we live and breathe client success. From designing communications software simple enough for every user to providing award-winning onboarding and technical support 24/7, it’s at the center of everything we do. We’re proud of our culture and community, so we created the FluentStream Superstar award to recognize
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August 28, 2020

How a Modern Phone System Helps You Deal with Difficult Customers

Imagine you’re waiting to get picked up for a first date…  They’re late.  It’s hot. You’re already annoyed and sweating way too much.   Your last conversation took a weird turn but you talked yourself into going anyway.  And then they finally pull up in a rusty, beat up station wagon
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August 28, 2020

Different Types of Difficult Customers and How to Deal with Them

If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control.  Some customers are just plain difficult to deal with.  Though challenging, it’s not
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August 28, 2020

10 Tactics for Dealing with Difficult Customers

It’s 6:45 pm on a Friday…  Most of your team has packed up and left for the weekend…  Jeff the new guy is the only support agent still in the office…  Suddenly a call comes in…   It’s one of your biggest customers, utterly furious about an issue with his latest
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August 27, 2020

How To De-Escalate a Customer Complaint Call in 3 Simple Steps

If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) gets to go home happy is the same.  Even more
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