The FluentStream Blog

**Updated for 2025 to reflect the latest called ID and STIR/SHAKEN compliance requirements. If your caller ID is showing Scam Likely, you’re not alone. Millions of legitimate callers, especially small businesses, run into this frustrating issue every year. Whether you’re […] Communications Tips and Tricks, Small Business Expertise

Originally published by Small Business Currents During the pandemic, most organizations were required by social distancing mandates to adapt to remote or hybrid work. This search for services that would support their move to a fully remote environment is when […] Communications Tips and Tricks, Small Business Expertise

Originally published by Spiceworks The shift to hybrid and remote work environments driven by the COVID-19 pandemic accelerated the adoption of unified communications-as-a-service (UCaaS). So what’s next for this hypergrowth industry? Cass Gilmore,FluentStream CEO, shares his thoughts on trends to […] Communications Tips and Tricks, Small Business Expertise

If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in […] Communications Tips and Tricks, How It Works

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […] Communications Tips and Tricks, Small Business Expertise