The FluentStream Blog

Originally published by Spiceworks The shift to hybrid and remote work environments driven by the COVID-19 pandemic accelerated the adoption of unified communications-as-a-service (UCaaS). So what’s next for this hypergrowth industry? Cass Gilmore,FluentStream CEO, shares his thoughts on trends to […] Communications Tips and Tricks, Small Business Expertise

If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in […] Communications Tips and Tricks, How It Works

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […] Communications Tips and Tricks, Small Business Expertise

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […] Communications Tips and Tricks, Small Business Expertise

The phone rings.  *Gentle horror music creeps in*  You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very […] Communications Tips and Tricks, Small Business Expertise