If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in the right place to find out everything you need to Communications Tips and Tricks, How It Works

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, just in time to start the 2023 Annual Election Period Communications Tips and Tricks, Small Business Expertise

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications and productivity tools wasn’t up to snuff.  Working remotely requires Communications Tips and Tricks, Small Business Expertise

The phone rings.  *Gentle horror music creeps in*  You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very dreams…  *Horror music intensifies*  “Hello,” the voice says. “We’ve been Communications Tips and Tricks, Small Business Expertise

Every business knows that busy phones are a double-edged sword. Yes, more calls means more customers and, hopefully, higher profits. But too many calls can also be overwhelming, resulting in missed opportunities and frustrated customers who quickly become former customers. If hiring a whole squad of receptionists isn’t in your Communications Tips and Tricks, Small Business Expertise