Over the last few years, hybrid and even fully remote workplaces have gone from the exception to the norm. People are working from home more often. Meetings are far more likely to be over a video or conference call than in person. Managers are struggling to keep the same level Communications Tips and Tricks, Small Business Expertise

WHAT IS A “SCAM LIKELY” FLAG? Scam calling rates have hit an all-time high, and the situation only seems to be getting worse. The proliferation of robocalling systems has made scam calling easier than ever to commit, and more annoying than ever to experience. In fact, the Pew Research Center Communications Tips and Tricks, Small Business Expertise

Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, chances are you don’t use it much. Now, the reasons Communications Tips and Tricks, Small Business Expertise

Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So let’s get a little more specific. Modern businesses communicate in Communications Tips and Tricks, Small Business Expertise

If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a call: cold transfers and warm transfers. What are these two Communications Tips and Tricks, Small Business Expertise