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The FluentStream Blog

Category: Communications Tips and Tricks

February 7, 2023

The Benefits Of Unified Communications For Small Businesses Beyond The Pandemic

Originally published by Small Business Currents During the pandemic, most organizations were required by social distancing mandates to adapt to remote or hybrid work. This search for services that would support their move to a fully remote environment is when […]
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December 15, 2022

6 UCaaS Trends to Watch for in 2023

Originally published by Spiceworks The shift to hybrid and remote work environments driven by the COVID-19 pandemic accelerated the adoption of unified communications-as-a-service (UCaaS). So what’s next for this hypergrowth industry? Cass Gilmore,FluentStream CEO, shares his thoughts on trends to […]
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September 19, 2022

How FluentStream Helps You Meet the New CMS Call Recording Requirements

If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in […]
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September 8, 2022

How to Prepare for the Upcoming CMS Call Recording Changes

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […]
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August 12, 2022

Telecommuting Technology: The Essential Toolkit for Remote Work

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […]
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