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The FluentStream Blog

Category: Customer Experience

January 4, 2023

Employ (Don’t Outsource) the Customer Service Experience

Originally published by The Fast Mode Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s considered less expensive, more scalable and easier to manage with an external call center […]
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September 27, 2021

Can Switching to VoIP Really Save You Money Every Month?

VoIP (Voice over Internet Protocol) phone systems aren’t exactly new, but thanks to the wider availability of high-speed internet they’ve become the go-to solution for businesses looking to save money. Wait… are traditional landline systems really that expensive? I’m glad […]
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August 30, 2021

Best Ways to Provide 24/7 Support for Your Customers

Just a few years ago, 24/7 support was a premium offering that set you apart from the competition. Now, it’s not only expected, it’s usually demanded by customers. In fact, Microsoft reports that 54% of global consumers say that they […]
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June 24, 2021

5 Ways to Scale Your Customer Support Team Without Sacrificing Quality

One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team […]
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March 25, 2021

How to Handle After Hours Calls to Your Business

It’s happened to all of us — the guilty moment you need help from a business, knowing full well they’re closed. So you call anyway, still holding onto a glimmer of hope that your problem can be solved…  “You have […]
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