Just a few years ago, 24/7 support was a premium offering that set you apart from the competition. Now, it’s not only expected, it’s usually demanded by customers. In fact, Microsoft reports that 54% of global consumers say that they have higher customer service expectations than they did just one Communications Tips and Tricks, Customer Experience

One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team simply won’t be able to keep pace even when you Customer Experience, Small Business Expertise

It’s happened to all of us — the guilty moment you need help from a business, knowing full well they’re closed. So you call anyway, still holding onto a glimmer of hope that your problem can be solved…  “You have reached us outside of our normal business hours. Please try Communications Tips and Tricks, Customer Experience

One of my family’s longest holiday traditions is that my dad buys himself his own gifts and then labels them as from my brother and me. He says it’s not that we don’t get him fun presents, it’s that we never get him useful presents. Honestly — as much as Customer Experience

Welcome to the beautiful new Fluentstream.com! We've rebuilt the site to be easier to use, easier to navigate, and easier to understand the value we provide our clients. Even though it's our redesign, it's really all about you. We've always put you, the client, at the forefront of our world Company News, Customer Experience