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The FluentStream Blog

Category: Small Business Expertise

April 6, 2022

How an Auto Attendant Helps You Stop Robocalls

The phone rings.  *Gentle horror music creeps in*  You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very dreams…  *Horror music intensifies*  “Hello,” the voice says. “We’ve been
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October 25, 2021

How to Write a Great Auto Attendant Script

Every business knows that busy phones are a double-edged sword. Yes, more calls means more customers and, hopefully, higher profits. But too many calls can also be overwhelming, resulting in missed opportunities and frustrated customers who quickly become former customers. If hiring a whole squad of receptionists isn’t in your
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September 28, 2021

5 Best VoIP Phone Features for Small Businesses

If you run a small business, VoIP (Voice over Internet Protocol) phone systems are built to be your new best friend. There are plenty of reasons why — very little hardware investment, increased mobility, lower monthly costs — but one that’s often overlooked is how many features you get to
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August 29, 2021

Creating a 2022 Communications Plan that Benefits Your Business

2020 sent most businesses scrambling to connect remotely with customers and each other. 2021 saw the rise of hybrid workplaces and revealed how ill-prepared we were for the world’s new communications norms. Now, with 2022 right around the corner, it’s time to make improvements and create a plan for the
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July 28, 2021

How Hybrid Workplaces are Changing Communications

Over the last few years, hybrid and even fully remote workplaces have gone from the exception to the norm. People are working from home more often. Meetings are far more likely to be over a video or conference call than in person. Managers are struggling to keep the same level
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