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The FluentStream Blog

Category: Small Business Expertise

May 20, 2021

Better Communications Reporting Can Help Every Business

Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, chances are you don’t use it much. Now, the reasons
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April 30, 2021

The Complete Guide to Unified Communications as a Service

Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So let’s get a little more specific. Modern businesses communicate in
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April 28, 2021

Cold Transfers VS Warm Transfers: What’s the Difference?

If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a call: cold transfers and warm transfers. What are these two
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March 25, 2021

What to Look for in a Business VoIP Phone System

Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time.  The reasons why aren’t hard to pinpoint.  VoIP excels at providing the power and functionality of cutting-edge business communications, but for
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March 25, 2021

How a VoIP Phone System Helps You Train Your Customer Service Team

No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed well, it can guarantee loyalty for years to come. However,
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