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The FluentStream Blog

Category: Small Business Expertise

September 8, 2022

How to Prepare for the Upcoming CMS Call Recording Changes

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, just in time to start the 2023 Annual Election Period
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August 12, 2022

Telecommuting Technology: The Essential Toolkit for Remote Work

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications and productivity tools wasn’t up to snuff.  Working remotely requires
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April 6, 2022

How an Auto Attendant Helps You Stop Robocalls

The phone rings.  *Gentle horror music creeps in*  You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very dreams…  *Horror music intensifies*  “Hello,” the voice says. “We’ve been
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October 25, 2021

How to Write a Great Auto Attendant Script

Every business knows that busy phones are a double-edged sword. Yes, more calls means more customers and, hopefully, higher profits. But too many calls can also be overwhelming, resulting in missed opportunities and frustrated customers who quickly become former customers. If hiring a whole squad of receptionists isn’t in your
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September 28, 2021

5 Best VoIP Phone Features for Small Businesses

If you run a small business, VoIP (Voice over Internet Protocol) phone systems are built to be your new best friend. There are plenty of reasons why — very little hardware investment, increased mobility, lower monthly costs — but one that’s often overlooked is how many features you get to
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