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The FluentStream Blog

Category: Small Business Expertise

January 4, 2023

Employ (Don’t Outsource) the Customer Service Experience

Originally published by The Fast Mode Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s considered less expensive, more scalable and easier to manage with an external call center […]
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December 15, 2022

6 UCaaS Trends to Watch for in 2023

Originally published by Spiceworks The shift to hybrid and remote work environments driven by the COVID-19 pandemic accelerated the adoption of unified communications-as-a-service (UCaaS). So what’s next for this hypergrowth industry? Cass Gilmore,FluentStream CEO, shares his thoughts on trends to […]
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September 8, 2022

How to Prepare for the Upcoming CMS Call Recording Changes

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […]
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August 12, 2022

Telecommuting Technology: The Essential Toolkit for Remote Work

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […]
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April 6, 2022

How an Auto Attendant Helps You Stop Robocalls

The phone rings.  *Gentle horror music creeps in*  You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very […]
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