January 4, 2023
Employ (Don’t Outsource) the Customer Service Experience
Originally published by The Fast Mode Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s considered less expensive, more scalable and easier to manage with an external call center […] Customer Experience, Small Business Expertise
December 15, 2022
6 UCaaS Trends to Watch for in 2023
Originally published by Spiceworks The shift to hybrid and remote work environments driven by the COVID-19 pandemic accelerated the adoption of unified communications-as-a-service (UCaaS). So what’s next for this hypergrowth industry? Cass Gilmore,FluentStream CEO, shares his thoughts on trends to […] Communications Tips and Tricks, Small Business Expertise
September 8, 2022
How to Prepare for the Upcoming CMS Call Recording Changes
As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […] Communications Tips and Tricks, Small Business Expertise
August 12, 2022
Telecommuting Technology: The Essential Toolkit for Remote Work
The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […] Communications Tips and Tricks, Small Business Expertise
April 6, 2022
How an Auto Attendant Helps You Stop Robocalls
The phone rings. *Gentle horror music creeps in* You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very […] Communications Tips and Tricks, Small Business Expertise