Usually coming from 100, 1000, or 10000 and then answering with silence on the other end. It turns out, these annoying calls are known as “phantom” calls or “ghost calls.” This is a common problem with VoIP systems, and you are not alone in this frustration. These calls are an News

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly aware of innovations that improve processes. Particularly for contact centers, News

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume of calls. The wait can be really long. Callers are not connected News

Maximize Your First Impression to Make a Sale They say a person makes a judgment within the first seven seconds of meeting you. But when your initial interaction with a lead is a phone call, how do you optimize the conversation to make a positive impression? Here are our top four tips on building solid News