Usually coming from 100, 1000, or 10000 and then answering with silence on the other end. It turns out, these annoying calls are known as “phantom” calls or “ghost calls.” This is a common problem with VoIP systems, and you …
Organically Increase Customer Loyalty One Call at a Time
As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly …
Optimize Close Rates in 7 Seconds
Maximize Your First Impression to Make a Sale They say a person makes a judgment within the first seven seconds of meeting you. But when your initial interaction with a lead is a phone call, how do you optimize the conversation to make a …
Net Promoter Score Survey
If you are a FluentStream customer, when you interact with our team, you may receive an email from us asking a single question, “On a scale of 0-10 how likely are you to recommend FluentStream to a friend or colleague?” This …
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