The FluentStream Blog

Tag: Support

October 26, 2016

Ghost Calls – What to Do?

Usually coming from 100, 1000, or 10000 and then answering with silence on the other end. It turns out, these annoying calls are known as “phantom” calls or “ghost calls.” This is a common problem with VoIP systems, and you are not alone in this frustration. These calls are an
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May 6, 2016

Organically Increase Customer Loyalty One Call at a Time

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly aware of innovations that improve processes. Particularly for contact centers,
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Inboud Sales
April 18, 2016

Champagne Problems for your Sales Team

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume of calls. The wait can be really long. Callers are not connected
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April 11, 2016

Optimize Close Rates in 7 Seconds

Maximize Your First Impression to Make a Sale They say a person makes a judgment within the first seven seconds of meeting you. But when your initial interaction with a lead is a phone call, how do you optimize the conversation to make a positive impression? Here are our top four tips on building solid
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March 12, 2014

Net Promoter Score Survey

If you are a FluentStream customer, when you interact with our team, you may receive an email from us asking a single question, “On a scale of 0-10 how likely are you to recommend FluentStream to a friend or colleague?” This type of survey is known as the Net Promoter Score
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