April 6, 2022
How an Auto Attendant Helps You Stop Robocalls
The phone rings. *Gentle horror music creeps in* You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very […] Communications Tips & Best Practices
October 25, 2021
How to Write a Great Auto Attendant Script
Every business knows that busy phones are a double-edged sword. Yes, more calls means more customers and, hopefully, higher profits. But too many calls can also be overwhelming, resulting in missed opportunities and frustrated customers who quickly become former customers. […] Communications Tips & Best Practices
August 30, 2021
Best Ways to Provide 24/7 Support for Your Customers
Just a few years ago, 24/7 support was a premium offering that set you apart from the competition. Now, it’s not only expected, it’s usually demanded by customers. In fact, Microsoft reports that 54% of global consumers say that they […] Customer Experience & Call Quality
March 25, 2021
How a VoIP Phone System Helps You Train Your Customer Service Team
No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […] Business Phone Systems 101
October 26, 2016
Ghost Calls – What to Do?
Usually coming from 100, 1000, or 10000 and then answering with silence on the other end. It turns out, these annoying calls are known as “phantom” calls or “ghost calls.” This is a common problem with VoIP systems, and you […] Customer Experience & Call Quality