The FluentStream Blog

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] Communications Tips & Best Practices

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] Communications Tips & Best Practices

We have put together the top seven questions, businesses like you, have asked us when they are thinking about switching to a hosted VoIP phone solution. If you still have questions about VoIP, please call us at (877) 312-6477 or […] Buyer Guides & Comparisons

If you are a FluentStream customer, when you interact with our team, you may receive an email from us asking a single question, “On a scale of 0-10 how likely are you to recommend FluentStream to a friend or colleague?” This […] Company News & Announcements

We are happy to have the ability to help our customers affected by the harsh conditions in the Midwest. One does not always consider the pros of having a cloud-based phone solution during situations like a polar vortex. This is […] Business Phone Systems 101