The FluentStream Blog

Tag: Features

enhanced-911 emergency 911
November 21, 2017

Enhanced-911: The Feature We Hope You Never Have To Use

Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While we certainly hope you will never need to use this
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wake-up call reminder
October 3, 2017

Introducing: Wake-Up Call Reminder

Your hotel has a lot of clients to look after, each one has a different schedule and different needs. You’re busy. The last thing you want to be doing is making wake-up calls to everyone who requests one. Instead, let the phone system do it for you. This is where
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August 23, 2017

Post-Call Survey: Instant Feedback for Long-Term Improvement

Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking “How Did We Do?” Why’d you fill it out? Is
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August 16, 2017

How Post-Call Surveys Can Improve Call Center Performance

For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering when they tick up, and scratching our heads when they
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June 27, 2017

Number Spoofing vs Local Area Presence: What you need to know

Number Spoofing is a sales technique that's intended to alter your outbound caller ID to increase the likelihood of connecting with a prospect. It's a proven, effective sales strategy that's used to boost connection rates since studies have shown that people are nearly twice as likely to answer a call
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