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November 21, 2017

Enhanced-911: The Feature We Hope You Never Have To Use

Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While […]
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Modem
November 2, 2017

It’s Not Me, It’s You: Small Hardware Upgrades to Improve Your Cloud-Hosted System

As you’re probably aware, internet hardware, and, by extension, VoIP configurations can have a lot of moving parts to them. That’s not to say that setting up a VoIP business phone system is difficult – far from it. However, when […]
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August 23, 2017

Post-Call Survey: Instant Feedback for Long-Term Improvement

Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […]
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August 16, 2017

How Post-Call Surveys Can Improve Call Center Performance

For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […]
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January 8, 2017

5 Ways VoIP Saves Small Businesses Money

Utilizing a Hosted VoIP solution for your business not only makes business telecommunications easier, but VoIP will help save you money, too. Here are five ways how: Lower upfront equipment overhead and faster install time. Since a Hosted VoIP solution […]
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