August 16, 2017

How Post-Call Surveys Can Improve Call Center Performance

For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering when they tick up, and scratching our heads when they
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January 8, 2017

5 Ways VoIP Saves Small Businesses Money

Utilizing a Hosted VoIP solution for your business not only makes business telecommunications easier, but VoIP will help save you money, too. Here are five ways how: Lower upfront equipment overhead and faster install time. Since a Hosted VoIP solution lives in the cloud and requires less equipment, it takes
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September 28, 2016

Denver Techies Assemble!

Mark your calendars: The Denver Biz Tech Expo is right around the corner! Come say hello to us at this year’s Denver Biz Tech Expo! While you explore the best in tech, stop by booth 32 to say hello and enter to win your very own Amazon Echo. Did I mention that we programmed
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April 1, 2016

Feel Like Slacking Off?

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, feature-releases, and technology-team you can get updated information from other
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October 22, 2015

Exciting New Feature: Live Conferencing

We are very excited about the new feature on My FluentCloud! Live Conference View optimizes conference calls with new features that keep you organized, informed, and on top of your conference calls.   Some cool new features:   1.) Monitor your conference room in realtime with the view on the left. 2.)
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