The FluentStream Blog

Tag: FluentStream

enhanced-911 emergency 911
November 21, 2017

Enhanced-911: The Feature We Hope You Never Have To Use

Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While we certainly hope you will never need to use this
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Modem
November 2, 2017

It’s Not Me, It’s You: Small Hardware Upgrades to Improve Your Cloud-Hosted System

As you’re probably aware, internet hardware, and, by extension, VoIP configurations can have a lot of moving parts to them. That’s not to say that setting up a VoIP business phone system is difficult – far from it. However, when diagnosing problems with VoIP systems, it’s important to remember how
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August 23, 2017

Post-Call Survey: Instant Feedback for Long-Term Improvement

Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking “How Did We Do?” Why’d you fill it out? Is
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August 16, 2017

How Post-Call Surveys Can Improve Call Center Performance

For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering when they tick up, and scratching our heads when they
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April 21, 2017

5 Phone Hacks for Cold Callers

More calls, better connect rates, more meetings set, more sales, more commissions. The game of cold calling seems to be pretty simple, right? We’ve made a quick calculator so you can see just how much more efficient you can be (READ: more calls = more $$$), but implementing these outbound
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