November 21, 2017
Enhanced-911: The Feature We Hope You Never Have To Use
Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While […] Security, Compliance & Reliability
November 2, 2017
It’s Not Me, It’s You: Small Hardware Upgrades to Improve Your Cloud-Hosted System
As you’re probably aware, internet hardware, and, by extension, VoIP configurations can have a lot of moving parts to them. That’s not to say that setting up a VoIP business phone system is difficult – far from it. However, when […] Business Phone Systems 101
August 23, 2017
Post-Call Survey: Instant Feedback for Long-Term Improvement
Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […] Product & Platform Updates
August 16, 2017
How Post-Call Surveys Can Improve Call Center Performance
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […] Product & Platform Updates
April 21, 2017
5 Phone Hacks for Cold Callers
More calls, better connect rates, more meetings set, more sales, more commissions. The game of cold calling seems to be pretty simple, right? We’ve made a quick calculator so you can see just how much more efficient you can be […] Communications Tips & Best Practices