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July 5, 2016

Calling All Developers!

Our newest online resource, the FluentStream Developer Platform, provides developers with the tools and flexibility to build automated workflows, integrate software, and ultimately, optimize business communication. API Platform The FluentStream API Platform offers limitless functionality and allows for automated tests, validations, and proxies while providing rich documentation throughout. It currently includes APIs
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May 6, 2016

Organically Increase Customer Loyalty One Call at a Time

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly aware of innovations that improve processes. Particularly for contact centers,
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April 11, 2016

Optimize Close Rates in 7 Seconds

Maximize Your First Impression to Make a Sale They say a person makes a judgment within the first seven seconds of meeting you. But when your initial interaction with a lead is a phone call, how do you optimize the conversation to make a positive impression? Here are our top four tips on building solid
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April 1, 2016

Feel Like Slacking Off?

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, feature-releases, and technology-team you can get updated information from other
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February 5, 2016

I spend HOW LONG on hold?!

I recently stumbled across an article entitled, The average American will spend 43 days of his life on hold. 43 days!!! This number is derived from the idea that Average Joe spends between 10-20 minutes per week on hold, adding up to approximately 43 days over an average lifetime. **Warning: Shameless
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