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May 6, 2016

Organically Increase Customer Loyalty One Call at a Time

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […]
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April 1, 2016

Feel Like Slacking Off?

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, […]
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February 5, 2016

I spend HOW LONG on hold?!

I recently stumbled across an article entitled, The average American will spend 43 days of his life on hold. 43 days!!! This number is derived from the idea that Average Joe spends between 10-20 minutes per week on hold, adding up […]
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February 1, 2016

Freshdesk and FluentStream Phone Integration: Tickets Made Easy!

Streamline your ticket system workflow with FluentStream + Freshdesk and track multi-channel performance from one comprehensive platform. Maximize customer service performance by integrating your favorite customer service platform with FluentStream Business Phone Service.  With powerful ticketing and multi-channel support, you can maximize […]
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January 5, 2016

Business Communications Predictions for 2016… and Beyond!

Hey FluentFriends, With the start of the New Year fresh in my mind, I decided to take a look at past and present trends in business telephony to make a handful of predictions for the coming months. Take a look to […]
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