Our newest online resource, the FluentStream Developer Platform, provides developers with the tools and flexibility to build automated workflows, integrate software, and ultimately, optimize business communication. API Platform The FluentStream API Platform offers limitless functionality and allows for automated tests, validations, and proxies while providing rich documentation throughout. It currently includes APIs News

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly aware of innovations that improve processes. Particularly for contact centers, News

Maximize Your First Impression to Make a Sale They say a person makes a judgment within the first seven seconds of meeting you. But when your initial interaction with a lead is a phone call, how do you optimize the conversation to make a positive impression? Here are our top four tips on building solid News

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, feature-releases, and technology-team you can get updated information from other News

I recently stumbled across an article entitled, The average American will spend 43 days of his life on hold. 43 days!!! This number is derived from the idea that Average Joe spends between 10-20 minutes per week on hold, adding up to approximately 43 days over an average lifetime. **Warning: Shameless News