The FluentStream Blog

Tag: hold times

Inboud Sales
April 18, 2016

Champagne Problems for your Sales Team

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume of calls. The wait can be really long. Callers are not connected
Read More
March 15, 2016

5 Alternatives To Your Awful Hold Music

We’ll be honest: your hold music is terrible. Don’t worry, it’s not (entirely) your fault. We’ve all come to expect the inevitably long hold times and the even more awful selection of hold music. Do not fear! There is something you can do about it. In our years and years
Read More
February 5, 2016

I spend HOW LONG on hold?!

I recently stumbled across an article entitled, The average American will spend 43 days of his life on hold. 43 days!!! This number is derived from the idea that Average Joe spends between 10-20 minutes per week on hold, adding up to approximately 43 days over an average lifetime. **Warning: Shameless
Read More