FluentStream’s Customer Success Managers: Maximizing Value and Enhancing the Customer Experience

A Customer Success Manager discussing customer experience with a client in a conference room

Delivering outstanding customer experience is critical to an organization’s success. It influences satisfaction and loyalty, fosters trust and retention, and can result in the most effective form of marketing—word-of-mouth recommendations. As a business phone services provider offering technology that can dramatically improve customer service for the organizations that rely on our UCaaS offering, FluentStream is cognizant of not only our direct customers’ experiences but also their customers’ experiences.

Here are a few stats that highlight the business value of the customer experience:

  • 90% of customers who are very satisfied with a brand are highly likely to purchase more.
  • 73% of customers acknowledge that it drives their buying decisions.
  • Customers are willing to pay 16% more for products and services when they have a positive customer experience.
  • Businesses report up to an 80% increase in revenue due to their focus on the customer experience.

These numbers signify major business growth for our customers. The right technology tailored to meet the unique needs of a business and its customers’ expectations can have a direct, positive impact on the bottom line. To ensure our customers have what they need to be successful in facilitating effective communication both internally and externally, FluentStream combines our enterprise-grade business phone services with unparalleled support services.

In addition to providing 24/7/365 customer support through our US-based services team, we pair each customer with a Customer Success Manager (CSM). This person learns the ins and outs of each of their assigned organizations to provide invaluable guidance and support. FluentStream CSMs provide numerous benefits, including:

Enhanced Usage — CSMs facilitate a smooth onboarding process and provide ongoing training and support, as needed, ensuring customers effectively adopt and utilize FluentStream services.

Proactive Problem Solving — CSMs take a proactive approach, anticipating customer needs and potential challenges and addressing them, sometimes before they are on the customer’s radar.

System Optimization — CMSs can help fine-tune internal and external communication processes to achieve optimal efficiency and seamless collaboration, ensuring the customer derives maximum benefits from FluentStream’s phone services.

Deep Expertise — CSMs possess deep expertise and can offer informed recommendations to guide customers through complex configurations and integrations, ensuring that the communication system is aligned to support strategic business goals.

By fostering deep, personalized relationships with customers, FluentStream’s CSMs maximize the value derived from our business phone services. In turn, our CSM team gathers valuable insights about customer preferences and needs, informing our research and development efforts. This ensures our product roadmap remains aligned with the evolving requirements of our customers.

If you would like to learn more about how FluentStream supports our customers, visit https://www.fluentstream.com/support or contact us at support@fluentstream.com.

Related Posts