The FluentStream Blog

Author: Kerrin Parker

Kerrin Parker, CEO of FluentStream
January 29, 2025

FluentStream Welcomes Kerrin Parker as CEO, Unveils Exciting New Features

FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […]
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2024 graphic of woman on a laptop for FluentStream
January 23, 2025

FluentStream Celebrates 2024 as a Year of Growth and Innovation

As we settle into the new year, we wanted to take a moment to celebrate all FluentStream accomplished in 2024. Our consistent commitment to excellence was recognized when Inc. 5000 acknowledged FluentStream for the seventh consecutive year as one of […]
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Thanksgiving table from above
November 25, 2024

Giving Thanks for a Successful 2024

As Thanksgiving approaches, FluentStream is taking a moment to reflect on the invaluable contributions of our employees, customers, and partners. This time of gratitude is an opportunity to celebrate the relationships that have propelled us forward and fostered a culture […]
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Closeup of customer service headset for softphone software applications
November 20, 2024

5 Benefits of Softphones for Small Businesses

Effective communication is crucial for the success of small businesses. One innovative solution that has emerged to meet this need is the softphone — a software application that allows users to make and receive calls over the internet using devices […]
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Smiling customer service operator in UCaaS
November 7, 2024

The Importance of Comprehensive Customer Support for SMBs in UCaaS

At some point, most businesses need technical support to assist with questions about their systems or applications. For small and medium-sized businesses (SMBs) without full-time, on-site IT support, vendor-provided customer service is crucial. However, many SMBs discover that their UCaaS plan […]
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