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The FluentStream Blog

Tag: business voip

July 28, 2021

How Hybrid Workplaces are Changing Communications

Over the last few years, hybrid and even fully remote workplaces have gone from the exception to the norm. People are working from home more often. Meetings are far more likely to be over a video or conference call than in person. Managers are struggling to keep the same level
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June 24, 2021

5 Ways to Scale Your Customer Support Team Without Sacrificing Quality

One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team simply won’t be able to keep pace even when you
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May 20, 2021

Better Communications Reporting Can Help Every Business

Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, chances are you don’t use it much. Now, the reasons
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April 30, 2021

The Complete Guide to Unified Communications as a Service

Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So let’s get a little more specific. Modern businesses communicate in
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April 28, 2021

Cold Transfers VS Warm Transfers: What’s the Difference?

If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a call: cold transfers and warm transfers. What are these two
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