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The FluentStream Blog

Tag: business voip

September 28, 2021

5 Best VoIP Phone Features for Small Businesses

If you run a small business, VoIP (Voice over Internet Protocol) phone systems are built to be your new best friend. There are plenty of reasons why — very little hardware investment, increased mobility, lower monthly costs — but one that’s often overlooked is how many features you get to
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August 29, 2021

Creating a 2022 Communications Plan that Benefits Your Business

2020 sent most businesses scrambling to connect remotely with customers and each other. 2021 saw the rise of hybrid workplaces and revealed how ill-prepared we were for the world’s new communications norms. Now, with 2022 right around the corner, it’s time to make improvements and create a plan for the
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July 28, 2021

How Hybrid Workplaces are Changing Communications

Over the last few years, hybrid and even fully remote workplaces have gone from the exception to the norm. People are working from home more often. Meetings are far more likely to be over a video or conference call than in person. Managers are struggling to keep the same level
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June 24, 2021

5 Ways to Scale Your Customer Support Team Without Sacrificing Quality

One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team simply won’t be able to keep pace even when you
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May 20, 2021

Better Communications Reporting Can Help Every Business

Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, chances are you don’t use it much. Now, the reasons
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