August 30, 2021
Best Ways to Provide 24/7 Support for Your Customers
Just a few years ago, 24/7 support was a premium offering that set you apart from the competition. Now, it’s not only expected, it’s usually demanded by customers. In fact, Microsoft reports that 54% of global consumers say that they […] Communications Tips and Tricks, Customer Experience
June 24, 2021
5 Ways to Scale Your Customer Support Team Without Sacrificing Quality
One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team […] Customer Experience, Small Business Expertise