fbpx

The FluentStream Blog

Tag: customer support

August 30, 2021

Best Ways to Provide 24/7 Support for Your Customers

Just a few years ago, 24/7 support was a premium offering that set you apart from the competition. Now, it’s not only expected, it’s usually demanded by customers. In fact, Microsoft reports that 54% of global consumers say that they have higher customer service expectations than they did just one
Read More
June 24, 2021

5 Ways to Scale Your Customer Support Team Without Sacrificing Quality

One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team simply won’t be able to keep pace even when you
Read More
August 3, 2015

Customer Support: When we say fast, we mean it

We’ve set a new bar for customer support and we couldn’t be more proud. Although just a slight change to our homepage, you will now see how long the *actual* wait time is for our call queue to reach our customer support team.  Make sure you looked closely at that
Read More