The FluentStream Blog

Working in a busy office, there will come a time when you realize you’ve completely forgotten what a customer said on your last phone call.  It could be because your wife sent you a funny meme and you lost your […] Company News, How It Works

If you’ve ever worked a job where one of your primary responsibilities was talking on the phone, it can be absolutely terrifying. Without proper training, even the most seasoned sales representative or customer service agent can become a deer in the […] News

When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] News