FluentStream’s Award-Winning Customer Service: Putting Customers First, Always

When was the last time you had a really amazing customer experience? I mean, like so good that you told a friend or wanted to hug the person who helped you? You felt so appreciative because someone heard you, helped you, or prioritized you in some way – big or small. And it mattered to you.

FluentStream holds close to the belief that exceptional service makes all the difference. In fact, the company is built and operates around a customer-centric philosophy. It dictates our research and development efforts, our product roadmap, how we approach customer service, and our corporate culture. We’re all in when it comes to customer service.

Let’s back that up with some data points:

  • We do not outsource our customer service team to a third party. Our customer service team is comprised of FluentStream employees based in the US and available 24/7/365.
  • Our customer response standards are 10 seconds for a call, 30 seconds for a chat, and 30 minutes for an email ticket. Not only are those our standards, but we exceed them month over month without fail.
  • We maintain a customer satisfaction score (CSAT) of 97%.

So, when we recently found out we had won two awards for our commitment to delivering exceptional customer service, we celebrated. The Business Intelligence Group awarded FluentStream the Excellence in Customer Service Award, recognizing our efforts in redefining customer support standards. We were also named the Silver recipient of the Front-Line Customer Service Team of the Year in the 2024 Stevie® Awards for Sales & Customer Service.

We’ve won several meaningful awards for our business communication platform, channel program, and corporate culture, but winning these two awards reminds us why our customer loyalty is so high and attrition is incredibly low—we prioritize our customers over everything else.

At the heart of FluentStream’s success lies our cloud communications platform, with over 100 features and integrations designed to streamline business communication. We enable customers to choose what features they want based on their unique business needs. From cloud-based calling to conferencing, contact center services, and remote system administration, we offer a comprehensive feature set and an easy-to-use platform that enables customers to select and customize their services as their businesses evolve.

Aside from our array of features, customers and partners tell us that they deeply value our unwavering commitment to live agent support provided by our US-based employees, available 24/7 every day of the year, and at no additional cost. FluentStream takes pride in delivering personalized assistance that ensures customer satisfaction.

And, considering that many organizations no longer operate in traditional on-premises work environments, we also continue to invest in tools and new functionality that make our customers’ lives easier. Our customers can download a user-friendly mobile app for seamless communication and collaboration from any location or device. Additionally, administrators can effortlessly manage FluentStream services through a convenient Admin app, ensuring business continuity even when working remotely.

To learn more, check out our features at www.fluentstream.com/products/features/ and allow us to provide you with a quote today.

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