Homewatch CareGivers in Sterling, Virginia Marks 22nd Franchise Location to Select FluentStream as its Communications ProviderHome care franchise selects UCaaS provider for reliable, versatile communications platform that seamlessly supports remote work and offers 24/7 customer support
In the home care industry, having a reliable and versatile communications system is crucial as caregivers and clients often need around-the-clock support, sometimes with a high degree of urgency. Homewatch CareGivers needed a flexible, customizable system to support the needs of its caregivers and clients 24/7 and remotely. The franchise also required features including call recording and advanced reports for compliance, training and business information purposes.
“Our business requires a phone system that allows us a high degree of personalization to meet the unique needs of our caregivers and clients,” said Tim Bodor, co-owner of Homewatch CareGivers. “Being an on-the-go business, we also needed a system that seamlessly supports remote work. FluentStream exceeded our requirements, in addition to providing an always-available customer service team. We have complete confidence in FluentStream and our communications system.”
Using the My FluentCloud web portal, Homewatch CareGivers established rules that trigger phone setting changes based on the time of day, time of the week and holidays. Bodor also relies on the FluentStream Mobile App to send and receive work calls from his personal cell phone without sharing his personal phone number. The FluentStream phone system fully integrates with the Homewatch CareGivers HomeTools software to automatically record incoming calls and provide screen popups with client information.
“Our mission is to simplify how businesses communicate with their stakeholders,” said Cass Gilmore, CEO, FluentStream. “By empowering customers like Homewatch CareGivers to establish their own communication preferences based on the unique needs of their organization, we make it easy for small and mid-size businesses to operate in an on-site, remote or hybrid environment and provide continuous customer care regardless of device or location.”
FluentStream’s communications platform is ideal for franchises due to its expansive feature set that extends customers more than 100 service options, sophisticated reporting, and web and mobile applications, which can be customized to meet each location’s unique communication needs. FluentStream backs its services with 24/7 US-based support to ensure customers have access to the functionality and assistance they need to continuously operate their businesses.
To learn more about how FluentStream supports Homewatch CareGivers, see the case study at https://www.fluentstream.com/homewatch-caregivers-case-study/.
FluentStream is a cloud communications company that simplifies and automates how small to medium-sized businesses communicate with their customers. FluentStream enables support, sales and other professionals to deliver an exceptional customer experience from any device or location. Inc. 5000 has consecutively recognized FluentStream as one of the fastest-growing private companies, and BuiltIn named FluentStream one of the best places to work. For more information, visit www.fluentstream.com and connect on LinkedIn.