Press Release

FluentStream Named Winner of 25th Annual Customer Product of the Year Award by Customer Magazine


DENVER (March 15, 2023) -- Customer Magazine has named FluentStream, the preferred cloud communications provider by small and midsize organizations, a winner of the 2023 Customer Product of the Year Award. The Award recognizes vendors that are advancing the call center, CRM and teleservices industries and highlights products that enable customers to meet and exceed the expectations of their customers.

FluentStream’s unwavering commitment to its customers was evident during the pandemic, helping thousands of small businesses remain operational with flexible communication services to support their transition to hybrid and remote work environments. More recently, when The Centers for Medicare & Medicaid Services announced regulations that impacted independent agents and brokers who sell Medicare Advantage and/or Part D plans, FluentStream stepped up again. One change now requires that agents and brokers record all sales calls with beneficiaries in their entirety, including the enrollment process. Secondly, these recordings must be retained in a HIPAA-compliant manner for 10 years.

Many agents and brokers are small business owners who lack IT support and needed guidance on how to access the technology required to meet the new guidelines. Others expressed concern about how to comply with the new call recording guidelines when they often conduct business on the road using their mobile phones. To support Medicare insurance agents and brokers, FluentStream launched a bundled program enabling them to quickly comply with the changes.

“We work with organizations across the country that span nearly every industry and serve nearly every type of customer, from school districts to healthcare organizations to professional services and more,” said Cass Gillmore, CEO, FluentStream. “We do our absolute best to support our customers however we can to enable their business continuity and customer success. Winning the Customer Product of the Year Award is extremely meaningful to our team that is dedicated to evolving our products and services to meet the needs of our customers."

FluentStream’s cloud-based voice, text and conferencing communication services, which include call center and HIPAA-compliant call recording features, support hybrid and remote work environments and offer customers more than 100 communications features. FluentStream’s customizable communications platform can be managed from a convenient, easy-to-use web portal that empowers customers to enable services and set their preferences. FluentStream backs its services with 24/7, US-based human support to ensure customers have access to the functionality and assistance they need to continuously operate their businesses.

To learn more about FluentStream’s customer-centric business communication services, visit

About FluentStream

FluentStream is a cloud communications company that simplifies and automates how small to medium-sized businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location. Inc. 5000 has recognized FluentStream as one of the fastest-growing private companies for five consecutive years, and BuiltIn named FluentStream one of the best places to work. For more information, visit and connect on Linkedin.

Tracy Pullman
Vice President of Marketing