FluentStream Wins Gold for Customer Service Department of the Year in the 2023 Best in Biz AwardsBusiness communications provider recognized for its dedication to the customer experience
DENVER ― Dec. 14, 2023 ― FluentStream, the preferred cloud communications provider by small and midsize organizations, was named a Gold winner for Customer Service Department of the Year in the 2023 Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.
In its ongoing quest to improve the customer experience, FluentStream made significant investments in its customer support services this year. For example, Marissa Barcza, Vice President of Channel & Customer Success, joined FluentStream to lead strategy and execution for a variety of customer experience programs. The company also created a Voice Operations Department composed of engineers solely dedicated to helping customers with intricate VoIP (Voice over Internet Protocol) and networking issues. This has enabled FluentStream to solve its customers’ toughest technical problems faster, resulting in improved customer satisfaction and faster case closures.
Additionally, the company launched several customer resources, including the FluentStream Knowledge Center, a self-service portal populated with tutorials and how-to guides to empower customers to address their questions, and two apps, FluentStream Admin and FluentStream Mobile. These apps provide business owners and their employees greater efficiency and control of their communication services and preferences, enabling them to stay connected from anywhere.
“We are incredibly proud to be recognized as a Gold winner for Customer Service Department of the Year,” said Cass Gilmore, CEO, FluentStream. “We hold our team and the support we provide to the highest standards of service to ensure our customers can operate their organizations seamlessly. We aim to give our customers peace of mind so they know if they ever have a question or encounter an issue, they can reach us any time of day and we will take care of their needs.”
FluentStream’s industry-leading support is a significant differentiator as agents are full-time, US-based employees who are available 24/7 to assist customers. This customer-centric approach has resulted in the company achieving a CSAT (Customer Satisfaction) score of 99%. It has also continued to fuel company growth. This year, FluentStream was named to the Inc. 5000 list of the fastest-growing private companies in America for the sixth consecutive year and is now among the fewer than 3% of companies that achieve growth high enough to qualify for inclusion six or more years in a row.
In a summary of this year’s judging panel’s feedback, the staff remarked, “Best in Biz Awards 2023 judges were impressed with FluentStream's customer base and company growth, but what made the entry stand out in the Customer Service Department of the Year category was the 24/7 U.S.-based, human customer support. The level of service the department is able to offer the company's small business clients - brokers and agents - is exemplary.”
FluentStream provides clients with a customizable communication platform that offers 100+ features to support hybrid and remote work environments, including cloud-based calling, conferencing, remote system administration and analytics, and the ability to integrate with widely used CRM tools such as Salesforce, making it possible for FluentStream customers to thrive from any location or device. FluentStream’s services can be managed from a convenient, easy-to-use web portal or via FluentStream Mobile or FluentStream Admin - all resources that empower customers to enable services and set their preferences.
For more information about FluentStream’s business communications offering, visit https://www.fluentstream.com/products/features/.
About Best in Biz Awards
Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.
FluentStream is a cloud communications company that simplifies and automates how small to medium-sized businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location. Inc. 5000 has recognized FluentStream as one of the fastest-growing private companies for six consecutive years, and BuiltIn named FluentStream one of the best places to work. For more information, visit www.fluentstream.com and connect on Linkedin.