Call Queues are an essential Call Center feature. For busy offices, managing calls and agents correctly is imperative. Instituting a call queue allows your business to direct calls in a way that better supports your call center and facilitates your team’s success.
Keep Customers on the Line
Call Queues helps keep your callers on the line. While they are routed to the next available person.
Manage high volumes of both call center agents and inbound calls.
My FluentCloud Portal
A direct link to My FluentCloud Web Portal lets you get and visual representation of who is in the queues and who is not.
“Call Queues along with the live views on the portal makes my job a lot easier and more organized.” Justine Makowski - Manager, Proqall Communications