“We are able to monitor all calls between two companies that operate from the same hub. One is insurance, and the other a plumbing company. Totally different needs, but FluentStream provided calls and fax service for both. Our office has grown and gone through several agents and laborers, but each one has been able to easily adapt to the phone system, and get just as much done out in the field as in the office...maybe more since outside of the office is where the clients are!”

“With the addition of FluentStream to our call center I have greater visibility into what is occurring with our agents, how we are treating our consumers, and real-time visibility to performance metrics. Using those metrics we identified some bottlenecks in our processes and were able to use skill routing and auto-attendant features within the FluentStream solution to bring significant improvement.”

“We have been with FluentStream for over 6 years and their attention to us as clients has been nothing short of stellar. They deliver on their promise of reliable service and they always respond to us for any service needs in a very timely manner. I wish we would have connected with FluentStream many years ago.”

“As a call center we desire unlimited calling with call recording, whisper coach, barge in etc. This system provides everything that we were looking for at an excellent price per extension. We are able to purchase DID numbers directly from the web portal and assign function codes for agents to change their caller ID on the fly. The reporting options are pretty robust, even if most are designed for an inbound queue situation.”

“Better phone quality, smooth transferring of calls, dialing extensions. We are a small company so the little things really mattered. But FluentStream offered far more than we expected and in the event when our company grows, I am sure our needs will be met if we stay with them.”