Features | Queue Agent Notification

Features | 3-Way Calling

Queue Agent Notification

Offer to call your customers instead of them waiting on hold to speak to an agent.

  • Gives callers a chance to do other things
  • Frees up bandwith on your end
  • Friendly call backs are welcomed
  • Add a personalized touch to your operations

How Queue Agent Notification Helps Your Business

Queue Agent Notification offers your callers on hold the option to escape the queue, leave their number then receive a call back when an agent has been freed up. This is a great option for those callers who can’t wait on hold. Plus, when your agent returns a call, people feel like they are not being ignored while being able to get more done in the meantime. This feature adds a personal touch to your company and increases customer satisfaction.