By Kerrin Parker, CEO, FluentStream

Taking the helm at FluentStream is one of the most exciting and meaningful chapters of my career.

I’ve worked with fast-growth startups and large enterprises alike, but nothing inspires me more than helping small and midsize businesses thrive. These are the companies powering our communities, creating jobs, and doing more with less — often without the tools or support they deserve.

That’s why FluentStream exists. And it’s why I’m so energized to lead the charge into our next phase of growth.

Leveling the Playing Field for SMBs

When I joined FluentStream, one thing was immediately clear: the communications industry has overlooked small businesses for too long.

Enterprise providers build platforms for Fortune 500s, offering robust features and premium support — while small businesses are handed the scraps. Outdated tech, frustrating limitations, and customer service that disappears the moment the contract is signed.

At FluentStream, we’ve flipped the script. We believe small and growing businesses deserve the same level of innovation, reliability, and support as the biggest players. Maybe more so — because every call, every client interaction, and every opportunity matters that much more.

What “Enterprise-Grade” Means — On SMB Terms

“Enterprise-grade” doesn’t mean complex. It means capable. Scalable. Flexible. Reliable.

Small businesses should expect:

• Mobile-friendly communication tools that let your team work anywhere.
• Smart call routing and voicemail-to-email that help you move faster.
• Secure, compliant systems that keep your customer data safe.
• Real, 24/7 U.S.-based support that picks up the phone — just like you do.

These tools aren’t just nice to have. They’re essential. And too often, SMBs have been told they’re out of reach. We’re here to prove otherwise.

It Starts with Listening

At FluentStream, we don’t start by listing features. We start by listening.

What’s slowing you down? Where are customers falling through the cracks? How are your employees connecting — or not — with each other?

By asking the right questions, we uncover the real issues. Not surface-level frustrations, but the root causes: missed opportunities, strained workflows, and communication gaps that cost time and money. Only then do we show how the right system can truly transform the way you work.

A Turning Point for SMBs — and for Us

The way we work has changed forever. Remote teams. Client expectations. Data privacy. Customer service response times. Small businesses aren’t just catching up — they’re leading innovation.

That’s why I came to FluentStream. To help build the communications platform worthy of modern SMBs — one that adapts to your growth, responds in real time, and supports your mission at every step.

And we’re just getting started.

Leading with Purpose

As CEO, I see every customer interaction as a chance to build trust. Every product decision as a way to make your life easier. Every new partnership as an opportunity to amplify what’s possible for the SMB community.

I’m here to listen, to lead, and to make sure FluentStream becomes the most trusted name in communications for small and midsize businesses across the country.

We don’t serve you because you’re small — we serve you because you’re mighty.

Final Thought: The Future Belongs to the Bold

Small businesses have always punched above their weight. Now, it’s time your communication tools do the same.

At FluentStream, we’re proud to build the platform, the service, and the support that helps SMBs not just compete — but lead.

Let’s grow together.

— Kerrin