Press Release
FluentStream Wins Stevie® Award for Contact Center of the Year
Cloud communications provider recognized for its commitment to delivering optimal customer support to small and midsize organizations
DENVER (March 8, 2022) -- FluentStream, the preferred cloud communications provider by small and midsize organizations, has won a bronze Stevie® Award for Contact Center of the Year in the 2023 Stevie Awards for Sales & Customer Service. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition.
In the past year, FluentStream made significant investments in its customer support services, such as appointing Kerrin Parker as its Chief Customer Officer who helps ensure FluentStream continuously improves its customer service while supporting the company’s next phase of growth. FluentStream also launched a Voice Operations Department comprised of engineers solely dedicated to helping customers with intricate VoIP and networking issues, which has resulted in improved customer satisfaction and faster case closures. The company also launched the FluentStream Knowledge Center, a self-service portal populated with tutorials and how-to guides to empower customers to address their questions.
Cass Gilmore, CEO of FluentStream, credits the company’s success to its commitment to providing its small and midsize customers with an excellent end-user experience and unwavering support.
“Our mission is to empower small and midsize organizations with the communications technology and support they need to best serve their customers regardless of their location or preferred device,” said Gilmore. “Providing our customers with the support they need when they need it is at the core of what we do, and we appreciate this recognition from the Stevie Awards for our efforts.”
FluentStream’s response standards of 10 seconds for a call, 30 seconds for a chat, and 30 minutes for an email ticket are unprecedented for a contact center of FluentStream’s volume. FluentStream’s industry-leading support is a significant differentiator as its agents are full-time, US-based FluentStream employees that are available 24/7. As a result, FluentStream has achieved a customer satisfaction score of 99%.
FluentStream’s cloud-based voice, text and conferencing communication services, which include call center and HIPAA-compliant call recording features, support hybrid and remote work environments. FluentStream offers customers more than 100 communications features, integration with widely used CRM solutions, sophisticated reporting, and web and mobile applications. FluentStream backs its services with 24/7, US-based human support to ensure its customers have access to the functionality and assistance they need to continuously operate their businesses.
To learn more about how FluentStream works with its customers, visit https://www.fluentstream.com/customers/.
About FluentStream
FluentStream is a cloud communications company that simplifies and automates how small to medium-sized businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location. Inc. 5000 has recognized FluentStream as one of the fastest-growing private companies for five consecutive years, and BuiltIn named FluentStream one of the best places to work. For more information, visit www.fluentstream.com and connect on Linkedin.
Contacts
Tracy Pullman
Vice President of Marketing
408-442-3449
tpullman@fluentstream.com