TMC’s INTERNET TELEPHONY honors FluentStream for excellence in UC innovationTMC’s INTERNET TELEPHONY honors FluentStream for excellence in UC innovation
DENVER (May 3, 2023) -- FluentStream, the preferred cloud communications provider by small and midsize organizations, has been named a winner of the 2023 Unified Communications Product of the Year Awards, presented by TMC’s INTERNET TELEPHONY magazine.
FluentStream’s cloud-based voice, text and conferencing communication services, which include call center and HIPAA-compliant call recording features, support hybrid and remote work environments. FluentStream offers customers more than 100 communications features, integration with widely used CRM solutions including Salesforce, sophisticated reporting, and web and mobile applications. FluentStream backs its services with 24/7, US-based human support to ensure its customers have access to the functionality and assistance they need to continuously operate their businesses.
DENVER ( March 8, 2020) -- FluentStream, the fastest-growing unified communications-as-a-service (UCaaS) provider for small and medium-sized organizations, today announced it has expanded its executive management team with the addition of Kerrin Parker serving as Chief Customer Officer. Parker, a strategic leader with extensive operational and financial expertise, is a champion of customer success and business transformations. As Chief Customer Officer, Parker will ensure FluentStream continuously improves its customer service while supporting the company’s next phase of growth.
FluentStream’s proprietary unified communications platform enables support, sales and other professionals to deliver an exceptional customer experience from any device or location. As FluentStream’s customer base grows, Parker will spearhead measures to continually improve the customer experience, including providing a seamless onboarding transition for new customers and premium customer service and support. The company recently announced its 10th and largest strategic partnership, fueling the company’s East Coast expansion and has been listed on the Inc. 5000 as one of the fastest-growing companies in the U.S. for the last four consecutive years.
The company has grown its customer base by 78% since January 2021 and expanded its partnerships by 235% in 2022. Last year, FluentStream was named to the Inc. 5000 list of the fastest-growing private companies in America for the fifth consecutive year. Cass Gilmore, CEO of FluentStream, credits the company’s success to its commitment to providing its small and midsize customers with an excellent UCaaS platform and unwavering support.
“Our customers need reliable, flexible communication services and access to support whenever they need it, and we consistently deliver on both promises,” said Gilmore. “We are honored to receive this recognition for our efforts to provide outstanding unified communication services to our small and midsize customers located throughout the U.S.”
To ensure customers have flexibility and control over their services, FluentStream’s customizable communications platform can be managed from a convenient, easy-to-use web portal that empowers customers to enable services and set their preferences. This level of flexibility and control gives customers the freedom to customize their communications preferences based on the needs of their employees and their business type. FluentStream offers several significant advantages, including:
- Rapid Response Time - US-based fast, friendly, human customer support available 24/7.
- Personal Onboarding - Customers without in-house IT teams are often at a disadvantage due to the resources required to deploy new systems. FluentStream removes that barrier by providing every client with a dedicated onboarder to ensure that the system is deployed correctly.
- Easy to Administer - FluentStream’s software suite is easy to use and can be managed by anyone in the office.
- Complete Product Platform - Customers gain a cloud-hosted phone, conferencing, fax, text messaging, and a full suite of reporting tools well-suited to support sales teams and call centers.
Rich Tehrani, CEO, TMC, said, “Every year, I am more and more impressed by the innovative options available to clients in search of unified communications solutions. The 2023 winners are driving the industry forward and I can’t wait to monitor the continued success of these companies producing incredible solutions.”
To learn more about FluentStream’s award-winning communications offering, visit https://www.fluentstream.com/products/.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group. Subscribe or visit www.itmag.com.
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FluentStream is a cloud communications company that simplifies and automates how small to medium-sized businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location. Inc. 5000 has recognized FluentStream as one of the fastest-growing private companies for five consecutive years, and BuiltIn named FluentStream one of the best places to work. For more information, visit www.fluentstream.com and connect on Linkedin.